Paul,

I use Carrierscan but I recall that I did the following...

Created an account in the domain for the virus scanning product (carrierscan in my case) to use. I placed that accound in Domain Users and Backup Operators in the domain. In addition I had to put the domain account in the local Backup Operators group on the Filer itself. With that I was able to enable vscan, start and stop the services on the scanning box and the Filer recognized the scanner and registered without a problem.

Not sure if that will help but using the carrierscan product it was that simple.

From: Paul Autore paul.autore@motorola.com To: Maillist NetApps toasters@mathworks.com Subject: NetShield scanner can't register Date: Thu, 24 Jan 2002 13:51:06 -0700

VSCAN Gurus,

My F720 filer (6.1.1R2) is showing the following message: "Virus scanner "IP-address" attempted to register but had insufficient privilege." Since I don't have any registered scanners, I still have left vscan off.

My scanner is a Dell box running 2000 Advanced Server. I have McAFee NetShield 4.5 for NT and 2000 installed, along with Service Pack 1 that comes on the NetShield 4.5 for NetApps demo CD. On top of this, I have NetShield for NetApps installed. My scanner is on the same NT resource domain as the filer. The scanning account has membership in both the Domain Admins and Backup Operators groups on this domain's PDC. The Properties window of the NetShield for NetApps console confirms that the AV is running, and that the filer that I'm trying to connect to displays "filer error" (confirming the filer's error message).

The results of a "wcc -s mesascan" on the filer confirm that my scanning account "mesascan" has the following memberships: (NT - UNIX) account name(s): (AZ34STITG\mesascan - root) *************** UNIX uid = 0 user is a member of group sys (3) user is a member of group http (77) user is a member of group smos (165) user is a member of group hp4156 (142) user is a member of group cnagrp (160)

    NT membership
            AZ34STITG\mesascan
            AZ34STITG\Domain Users
            AZ34STITG\Domain Admins
            BUILTIN\Users
            BUILTIN\Administrators
    User is also a member of Everyone, Network Users,
    Authenticated Users
    ***************

What is preventing my scanner from getting registered on my filer? The McAFee support people and NetApps have been unable to solve this. My current NetApps case is #298355.

Paul Autore Systems Engineer Motorola

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