On 17 May 1999 20:54:25 -0400, Andrew Hobson wrote:

Of course, I'm more Netapps means more hardware, and more opportunity for foulups, but we've received cards that were bent so badly we couldn't put them in. The box didn't appear damaged at all.

I recall several instances of buggy hardware and sloppy hardware QA dating back to early-mid 1997. I'd like to think things have improved since then. We had to replace all of our SCSI controllers in a slew of F540s, we had bad EMUs in a couple of F630s, and a heck of a time with the short-lived EFBs of the F520s. Not to mention a plethora of bad disks (new equipment) and shelf pairs bent beyond any utility. I also recall having to reseat a small microchip within the casing of an EFB.

Of course, Jan and I managed to hose Netapp's lab equipment so bad on one trip to San Jose that a stream of curious engineers visiting the sick equipment couldn't recover it before the day was over. Maybe we're not the best test case. :)

Of course the point to all of this being that it generated a great deal of service downtime that we never should have had to endure.

Tripp