Hi - hoping someone can help me with a disk problem with the above filer. Been running an F740 with NetApp Release 5.3.6R2 installed. The filer is out of warranty / cover but the filer has been with me since new so the O/S was the latest I could get at the time & the licenses for NFS / CIFS tie up. A drive failed several months ago but this was no problem as the host spare got used. The failed drive is a Seagate Cheetah ST336704FC HH.

Some time later I installed a new drive we had, but this drive wasn't supported & the filer stated this and caused a reboot of the filer. No problem I thought and simply left the bay empty. So the filer is running just fine. Just with no hot spare.

The output of sysconfig (-v) gave me:

slot 1: Fibre Channel Host Adapter 1 6 Disks: 207.0GB 1 shelf with VEM

1: NETAPP X225_ST336704FC NA41 Size=34.5GB (71687369 blocks) 0: SEAGATE ST136403FC NA13 Size=34.5GB (71132960 blocks) 4: NETAPP X225_ST336704FC NA42 Size=34.5GB (71687369 blocks) 5: NETAPP X225_ST336704FC NA42 Size=34.5GB (71687369 blocks) 2: SEAGATE ST136403FC NA13 Size=34.5GB (71132960 blocks) 3: SEAGATE ST136403FC NA13 Size=34.5GB (71132960 blocks) Shelf 0: VEM Kernel Version : 2.5 App. Version : 3.1

*Note* "6:" or drive 1.6 is not shown, this is the failed / removed disk.

From the output above I assumed (1st mistake) that the drives in the filer must be either Seagate ST336704FC or ST136403FC. And got hold of a few ST136403FC (Full Height) second hand and attempted to replace a disk again, using the following process from the command line:

disk_swap <insert new disk> vol status -r

All looked good the scan for shelves / disks completed without error and all the drive lights are on. But vol status -r OR sysconfig -v does not show the new disk? Tried the same again but this time simply removed & replaced the new drive. Still the same, no new disk being shown. The only other command I could think of using was shelfchk which when run asks "Are these LEDs all ON now" and yes they are, even the new disk? But I cannot access the new disk.

So my question is does anyone know if the disks Seagate Cheetah ST136403FC are compatible with an F740 and if so what am I doing wrong when trying to replace a failed disk.

Thanks - Julian.

Julian Grunnell 3rd Line Technical Support PIPEX

Telephone: 0113 302 1005 Mobile: 07803 649593 Website: http://www.pipex.net