RE: Obnoxious Satisfaction Survey - toasters

3 Feb 1999


      Jason,
I'm looking into this now.  I don't know at this point if this is a
problem with our mail server, CustomerCast's or some other glitch.  Are
you getting spammed for the same exact case, or have different cases
been closed over the last few days?
We're certainly not in the business of trying to spam anyone, especially
after they had nice things to say about us :)
I'm investigating now and will get back to you with the outcome.
Thanks,
Shelly Sullivan
Technical Support Shift Manager
Network Appliance, Inc.
2770 San Tomas Expressway
Santa Clara, CA 95051
408-367-3531, 408-367-3450 Fax
...
-----Original Message-----
From: Jason D. Kelleher [mailto:kelleher@susq.com]
Sent: Wednesday, February 03, 1999 7:34 AM
To: toasters@mathworks.com
Subject: Obnoxious Satisfaction Survey
Anyone open a service call with NetApp within the last week?  I
opened two last week.  After closing the first call, I received an
email with the subject "Your Satisfaction with Network Appliance"
that contained a survey to evaluate my satisfaction with the call.
Since I was happy with the outcome I decided to fill out 

the survey
    and sing the proaises of NetApp tech support.  (I can be a real
    bastard when I have a problem and need their help and I was hoping
    this would somehow make up for that in the cosmic scheme of
    things.) That done I deleted the email and went back to pretending
    to work.
The next morning, after closing my second service call, I received
another email survey from NetApp.  (Actually, the email 

says NetApp
    "engaged CustomerCast, an independent research company, to conduct
    the following short email survey".) I decided that since I just
    sent out a glowing report I could ignore this surevey.  ...But I
    was wrong!!!
Every morning since I colsed the call I've received this 

survey.  I
    even called NetApp yesterday to see if this could be stopped and
    this morning I received two copies of the survey!  Does 
anyone know
    who I can call?  Where to I send my first born to put and end to
    this?  The email address we have listed with NetApp is an internal
    mailing list (so the other 6 people in my group can handle issues
    if I'm out) and I'm getting nasty grams...  :(
Getting spam'd by some weasely little con-artist trying to get me
to take part in a "MAKE MONEY FAST" scheme is one thing, but I
certainly don't expect this from a company I do business with.

jason


Jason D. Kelleher			kelleher@susq.com
Susquehanna Partners, G.P.		610.617.2721 (voice)
401 City Line Ave, Suite 220		610.617.2916 (fax)
Bala Cynwyd, PA 19004-1122