I find this whole thread too funny.

Look, don't respond to the whole list - people will get frantic...

But Grant Melvin and I are interested in what type of music you would like to hear when on hold...

I was going to slip "The Downward Spiral" onto our corporate phone system background music about four years ago - but far be it from me to dictate my musical tastes on everyone else.

So send:

beepy@netapp.com grant@netapp.com

your music suggestions. At the very least, I'll forward it to the keepers of the hold music...

beepy

"Jason D. Kelleher" kelleher@susq.com writes:

...

    5) Do you have the name and address of the person in charge of
       the hold muzac for the support line?  The 5 minute loop of
       garbage is really ramping up my aggression level and I'd
       prefer to take it out on the person responsible.

Hear, hear! I've said almost the exact same words at every support person I've ever spoken to (and some people higher). I even offered to purchase the music myself.

In the end, I decided against hurting someone because I decided it would be too embarrassing to have to describe the situation to others in federal prison:

"So what are you in for?" "Murder." "And you?" "Armed robbery." "What about you?" "Kenny G. It all started with this NetApp support call..."

It's not like they wouldn't understand, but still.

Respectfully, David N. Blank-Edelman Director of Technology College of Computer Science Northeastern University