Date: Tue, 12 Jan 1999 16:17:35 +0200 From: "Menachem Kaiser (r53417)" r53417@email.sps.mot.com Reply-To: "Menachem Kaiser (r53417)" r53417@email.sps.mot.com Organization: Motorola Semiconductor Israel To: andrew.lockhart@veritas.com, "robert.slater@veritas.comkahana"@clalsys.clalcomp.co.il, support@veritas.com, brian.blake@veritas.com, mike.proveder@veritas.com, brad.haggert.veritas.com@email.sps.mot.com CC: support@netapp.com, bobbl@netapp.com, pas@veritas.com, Nachshon Yeshurun nachshon@msil.sps.mot.com, Haim Leib haiml@msil.sps.mot.com, pas@veritas.com, "dan@netapp.com Eyal Traitel" eyalt@msil.sps.mot.com, karl@corp.webtv.net, toaster@mathworks.com, "Nick Janakas (qa4418)" qa4418@email.sps.mot.com, "Hans-Peter Kiekuth (hkiekut1)" hkiekut1@email.sps.mot.com Subject: NDMP fix works! Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit

Hi,

We wish to thank all those who responded to my request.

We changed the following two variables in the bp.conf file in veritas netbackup software as follows:

CLIENT_CONNECT_TIMEOUT = 3600

CLIENT_READ_TIMEOUT = 3600

From our initial test the backup does not crash any more.

We will continue checking the backup and restore using NDMP.

Regards

Manny

Date: Mon, 11 Jan 1999 14:51:21 +0200 From: "Menachem Kaiser (r53417)" r53417@email.sps.mot.com Reply-To: "Menachem Kaiser (r53417)" r53417@email.sps.mot.com Organization: Motorola Semiconductor Israel X-Mailer: Mozilla 4.06 [en] (WinNT; I) MIME-Version: 1.0 To: andrew.lockhart@veritas.com, robert.slater@veritas.com, kahana@clalsys.clalcomp.co.il, support@veritas.com, brian.blake@veritas.com, mike.proveder@veritas.com, brad.haggert.veritas.com@email.sps.mot.com CC: support@netapp.com, bobbl@netapp.com, pas@veritas.com, Nachshon Yeshurun nachshon@msil.sps.mot.com, Haim Leib haiml@msil.sps.mot.com, pas@veritas.com, dan@netapp.com, Eyal Traitel eyalt@msil.sps.mot.com Subject: NDMP doesn't work ! Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit Content-Transfer-Encoding: 7bit

Dear Sir's,

We have an open call at Veritas call #110239. On Jan 7th the call was upgraded to severity 1.

According to the SLA agreement with Veritas this call should be upgraded

to SVP WW operations. We have not yet received any solution.

The local Veritas representitive has explained to us that he has been in

contact with Veritas UK. and hopes to be in contact with Veritas U.S. this evening.

One of the key reasons we chose the combination of Veritas and Network Appliance were the assurances we got that we would be able to restore data to the filer in the event of a disaster within a relatively short period of time. (at a rate of 50 GB/Hr).

We have two F760 Netapp filers that we are unable to utilize since we cannot effectively restore the data in the event of a disaster. Although we can backup and restore the data across the net, the severe impact of hours of downtime related to a double disk failure while restoring a filer over the net, are not feasible. Thus we have ceased migrating data to these filers. This is a major setback in the normal operations of the company and has already made a serious impact on our business.

We expect to hear from you by the end of the business day with a plan and timetable for solving this problem.

Thank-You

Regards