Network Appliance has more than 200 customers using filers with SQL Server 6.5, 7.0, or 2000 with databases ranging up to 800 GB. Microsoft has published knowledge base article Q304261 on the Microsoft Web site, which states support of their SQL Server product when used with Network Appliance F760 or F800 series products. The article can be found at:

http://support.microsoft.com/support/kb/articles/q304/2/61.asp?id=Q304261

The Microsoft rep in the field may not be aware of this knowledge base article. Customers will receive SQL Server support from Microsoft Product Support Services when they log a call.

Network Appliance hosts 1.1 million Exchange seats at more than 200 large Exchange accounts. Network Appliance is the primary provider of support for SnapManager and filers deployed in Exchange 5.5 or Exchange 2000 environments. When the Exchange log file and store are located on filers and the customer experiences any problems getting to their data, a support call would be opened with Network Appliance. Microsoft has published knowledge base article Q237767, which covers offline and snapshot backups in Exchange environments. That article can be found at http://support.microsoft.com/support/kb/articles/q237/7/67.asp?id=Q237767

Working with the customer, Network Appliance will determine if the root cause of the call is with SnapManager, filers, Exchange 5.5 or Exchange 2000. If the root cause is unrelated to NetApp products, IBM Global Services (IBMGS), NetApp's certified support partner for Exchange, is brought into the call to assist us. Network Appliance, IBMGS, and the customer work together to close the call to the customer's satisfaction. The customer's support agreement would be contracted through NetApp. There is no additional charge to the customer for the Exchange expertise provided by IBMGS. Network Appliance offers customers several service agreement levels that can be tailored to meet their specific support requirements.

Network Appliance offers many solutions that protect and enhance a customers investment in the Microsoft platform, however this is not the appropriate forum for that discussion. If you need or would like more details about information in this email, please contact your local sales rep.

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Sandy Lake Director, Microsoft Alliances Network Appliance