we were trying 6.01 patch 001 - the current one.
For what it's worth, we had pretty much the same experiences with Legato.
Terrible support, buggy software, etc.
However, I'm informed by our backups administrator that recently, Legato has
changed their tune quite a bit. Their customer support has been much more
responsive and helpful, and the latest releases (v6?) is their most stable
and reliable release in years.
I'm still regarding them with a bit of suspicion due to how often we were
burned in the past, but they do appear to be making a strong effort to
better themselves after their recent financial upheavals.
--
Mike Sphar - Sr Systems Administrator - Engineering Support Services -
Remedy Corporation
BOFH, GWP, MCP, MCP+I, MCSE, BFD
-----Original Message-----
From: neil lehrer [mailto:nlehrer@ibb.gov]
Sent: Monday, April 09, 2001 10:40 AM
To: Marion Hakanson
Cc: toasters@mathworks.com
Subject: Re: BudTool transition news
fyi. we weren't budtool users, but were legato and wanted to use networker
with
our new filers. never got anywhere. tech support was apathetic, no
followup,
they closed cases that were not done. we think they lost the ndmp recipe.
we
gave up.
Marion Hakanson wrote:
Folks,
Dunno if it's top secret, or what, but this week I innocently (hah!)
asked Legato about transferring my BudTool license to a new NetApp
that may be coming in soon. Their website says host transfers are
free, so what the heck?
Anyway, instead of getting an answer, I got directed to my local
Legato salesperson, who informed me that they've finally come to
their senses and are offering a one-for-one exchange to replace
our BudTool products with equivalent NetWorker products, at no
cost other than putting it all back on tech-support contract.
I checked, and it's not 1-April-2001. Maybe by the Mayan calendar?
By my investigation so far, NetWorker-6.1 claims it will do everything
our BudTool-4.6.1 does, with the exception of:
(1) NDMP backup to non-NetApp tape drive. An extra-cost SnapImage
option turns your Networker tape host into an NDMP tape server
to provide this functionality. OK, so it's not quite 1-for-1.
(2) Cloning NDMP tapes. They say that'll be along soon (I forgot
to ask if I could do that with SnapImage). But one can do a
second backup to offsite media to partially work around this
limitation.
I'm still not wild about Networker, but "Free is a very good price."
Well, not counting the initial $30k investment in BudTool, anyway.
So, has anyone else heard about this? I could find no mention
of it (nor any previous transition programs) on their website.
Regards,
--
Marion Hakanson hakanson@cse.ogi.edu
CSE Computing Facilities
--
regards
+++++++++++++++++++++++++++++++++++++++++++++++++
+ Neil Lehrer
+
+ United States International Broadcasting Bureau
+ System Development Division
+
+ voice 202 619-2524
+ fax 202 619-3576
+ nlehrer@ibb.gov
+
+ " is this crisis an opportunity or just
+ another grab the fire extinguisher moment?"
+
+++++++++++++++++++++++++++++++++++++++++++++++++