Numerous persons have told me that 3rd party drives are forbidden in the NetApp support contract.
But we want a lot of storage...and NetApp charges three times as much... and both drives are Seagate...and here is the text of the support contract at http://now.netapp.com/NOW/products/agreement/agree_2000.shtml:
2.8 Exclusions. Our warranties and maintenance agreements do not apply to, nor do prices include maintenance of, the repair or diagnosis of damage, malfunctions or product failures caused by: (a) you or any third party; (b) accident, misuse or abuse; (c) the installation, repair or alteration of our product (including modification of software) by anyone other than us or a NetApp Service Provider; (d) products not sold by NetApp that are attached to or used with our products, even if those products are sold by one of our authorized resellers...
Which I take to mean that that they fix only the NetApp supplied part of the device, if something breaks. This same clause appears to regulate 3rd party drives and tape backup units, which are of course, very widespread.
I also note that a large number of Seagate drives are listed as compatible in http://now.netapp.com/NOW/download/tools/diskfw/, although the model numbers use a slightly different format than the Seagate site uses.
There is also the NOW page about disk qualification (http://now.netapp.com/NOW/download/tools/diskqual/) which includes the following text:
The Disk Qualification Requirement text file adds information about second-source disk drives to the device qualification matrix in your filer.
The only 72 gigabyte FC Seagate that I can find has a slightly different part number from the one mentioned in the NetApp support documents, but I had been hoping the difference wasn't significant. Looks like it is, though. I suspect the difference is that NetApp wants to use 520 byte sectors, and Seagate defaults to 512, and I don't know how to switch.
So I am surprised that everyone thinks that 3rd party drives are forbidden by the support agreement. I agree that they aren't supported, but that isn't the same thing as geing forbidden.
Daniel Feenberg feenberg@nber.org
Dan:
If you're concerned about cost, why not buy their F85 product which is significantly less expensive than the F700 and F800 series?
-- Jeff
On Thu, Aug 09, 2001 at 08:13:47AM -0400, Daniel Feenberg wrote:
Numerous persons have told me that 3rd party drives are forbidden in the NetApp support contract.
But we want a lot of storage...and NetApp charges three times as much... and both drives are Seagate...and here is the text of the support contract at http://now.netapp.com/NOW/products/agreement/agree_2000.shtml:
2.8 Exclusions. Our warranties and maintenance agreements do not apply to, nor do prices include maintenance of, the repair or diagnosis of damage, malfunctions or product failures caused by: (a) you or any third party; (b) accident, misuse or abuse; (c) the installation, repair or alteration of our product (including modification of software) by anyone other than us or a NetApp Service Provider; (d) products not sold by NetApp that are attached to or used with our products, even if those products are sold by one of our authorized resellers...
Which I take to mean that that they fix only the NetApp supplied part of the device, if something breaks. This same clause appears to regulate 3rd party drives and tape backup units, which are of course, very widespread.
I also note that a large number of Seagate drives are listed as compatible in http://now.netapp.com/NOW/download/tools/diskfw/, although the model numbers use a slightly different format than the Seagate site uses.
There is also the NOW page about disk qualification (http://now.netapp.com/NOW/download/tools/diskqual/) which includes the following text:
The Disk Qualification Requirement text file adds information about second-source disk drives to the device qualification matrix in your filer.
The only 72 gigabyte FC Seagate that I can find has a slightly different part number from the one mentioned in the NetApp support documents, but I had been hoping the difference wasn't significant. Looks like it is, though. I suspect the difference is that NetApp wants to use 520 byte sectors, and Seagate defaults to 512, and I don't know how to switch.
So I am surprised that everyone thinks that 3rd party drives are forbidden by the support agreement. I agree that they aren't supported, but that isn't the same thing as geing forbidden.
Daniel Feenberg feenberg@nber.org
We already have an F720, which is not expandable past 1/2 terabyte, same as the F85. We did't want another non-expanable system.
So far no luck on this list or comp.arch.storage for information on using the Seagate 72 gig drive.
On Thu, 9 Aug 2001, Jeffrey Krueger wrote:
Dan:
If you're concerned about cost, why not buy their F85 product which is significantly less expensive than the F700 and F800 series?
-- Jeff
Some of the features of purchasing a 700 or 800 series filer is the ability to expand by upgrading the head unit and using the same disks/shelves to provide you the ability to expand into multi-terabyte systems.
The FC Seagate disks go through netapp certification, firmware, zeroed and are warranteed for a minimal overnight deliver while having support, so I do believe you have to look at the total solution and the value it brings to the organization and not just the cost of a drive.
I guess I don't understand what you are trying to accomplish.
Jack
----- Original Message ----- From: "Daniel Feenberg" feenberg@nber.org To: toasters@mathworks.com Sent: Friday, August 10, 2001 5:13 AM Subject: Re: NetApps and commodity drives
We already have an F720, which is not expandable past 1/2 terabyte, same as the F85. We did't want another non-expanable system.
So far no luck on this list or comp.arch.storage for information on using the Seagate 72 gig drive.
On Thu, 9 Aug 2001, Jeffrey Krueger wrote:
Dan:
If you're concerned about cost, why not buy their F85 product which is significantly less expensive than the F700 and F800 series?
-- Jeff
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Daniel Feenberg -
Jack Verdirame -
Jeffrey Krueger