Greetings from NetApp Logistics.

I would like to hear your comments regarding the retrieval process we have in place.

I will pass on all your suggestions to management.

Maybe we can change something.

Thanks in advance for your input.

-rube

-----Original Message----- From: Graham C. Knight [mailto:grahamk@ast.lmco.com] Sent: Thursday, February 03, 2000 12:49 PM To: Jim Harm Cc: toasters@mathworks.com Subject: Re: RMA reminder calls

Jim Harm wrote:

sometimes I'll get a call with a list of RMAs from the last 6 months and they expect me to respond with the whereabouts of every RMA when the fact is they have all been shipped back to NetApp.

I used to get these too. The last one i got i was blatantly rude to the person who called, which is very much against my character (i hope). But man, why should i have to go through 50 RMA's with these people once a month?? They haven't called me back since. :-)

Funny thing was, they were asking me about RMA's for hardware that I *know* i would never RMA, because i don't own it. I think they just lost a lot of stuff and are trying to track it down.

Graham