New subject: NetApp Warranty

5 May 1999


      On 05/05/99 09:27:28 you wrote:
...
<color><param>0100,0100,0100</param>My Sales rep is saying that a netapp comes with a 3 months hdwr warranty - 
that I need to purchase 9mo hdwr support in the first year.  Netapp's web 
site says the following:
"NetApp's hardware warranty program provides customers with free 24x7      
  telephone support for one year from the date of purchase along with same  
  day shipment of replacement parts."
This sounds like a 1yr warranty.
No, it sounds like you get free phone support for 1 year, and if you need a
replacement part, they'll ship it same day.  However, whether or not you
have to pay for that replacement part depends on your hardware warranty.
Your Sales rep is saying you've only got 3 months; you need to purchase
more if you want more.
If you don't, that doesn't mean your 1 year free support is worthless.
You can still call them and get help with software issues, or even
determine if the problem is in the hardware.  They just won't replace
it for you for free.
Bruce

Re: NetApp Warranty