We are working with another hardware only vendor (let me know if you want a camparative quote) and software only support from NetApp but that has been hit or miss....but has been cheaper - we have a pair of 3050's and our 'new' 3070's are in this arrangement - still supporting NAS, SAN for 14000+ users.
Jack
On 10/10/2013 8:14 AM, Mark Waterhouse wrote:
This probably isnt what you want to hear....but we have generally found that replacing the hardware works out cheaper than renewing support.
This would give you a great excuse to move to Cluster Mode as well *From:* Fletcher Cocquyt mailto:fcocquyt@stanford.edu *Sent:* Thursday, October 10, 2013 6:19 AM *To:* mailto:toasters@teaparty.net *Subject:* Options reduce support renewal We have two 3270 clusters (active/standby) coming off 3 yr warranty support (10 trays of DS4243 + 5 trays of MK14 each) Our software ELA is also expiring - resulting in the Netapp support renewal quote being over 2 times last year's total (and budget) - they want ~$160K I'm looking for advice on support options. I've already got a quote from Zeriva for the HW support (we just need the parts, we can handle the replacement ourselves) What other creative ideas might help lower the support renewal? thanks, Fletcher
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