No problem. We tried http, https & smtp, but no real difference.
Sláinte,
David
Give a man a fire and he's warm for the day. But set fire to him and he's warm for the rest of his life. - Terry Pratchett, Discworld
On Wed, Jul 23, 2008 at 12:32 PM, oakley oakerz@lycos.com wrote:
No disrepect intended, but are you sure you changed it to SMTP? Looking at the output you have below, autosupport.support.transport is set to HTTP and not SMTP.
- Mike
---------[ Received Mail Content ]----------
Subject : Weird autosupport problem
Date : Wed, 23 Jul 2008 11:40:43 -0400
From : "David McWilliams" davidkmcw@gmail.com
To : "NetApp list" toasters@mathworks.com
Autosupport worked fine up until about six weeks ago, no it doesn't. We
can't think of anything that changed in the environment.
We can ping the mailserver, I tried telnetting to the mailserver on port 25
to see if it is still relaying, seems to be OK. We weren't seeing any
messages at all regarding autosupport in the messages file, an time we
tested. We just changed the transport to smtp, from https, and we now get
one message, but that's all, see below.
netapp2050a> df -h
Filesystem total used avail capacity Mounted on
/vol/rootvol/ 20GB 197MB 19GB 1% /vol/rootvol/
/vol/rootvol/.snapshot 0TB 0TB 0TB ---%
/vol/rootvol/.snapshot
netapp2050a> options autosupport
autosupport.cifs.verbose off
autosupport.content complete
autosupport.doit DONT
autosupport.enable on
autosupport.from netappalert@###.com
autosupport.local.nht_data.enable off
autosupport.local.performance_data.enable off
autosupport.mailhost 10.1.1.130
autosupport.minimal.subject.id hostname
autosupport.nht_data.enable on
autosupport.noteto
helpdeskteam@###.com
autosupport.performance_data.enable on
autosupport.retry.count 15 (value might be overwritten in
takeover)
autosupport.retry.interval 4m (value might be overwritten in
takeover)
autosupport.support.enable on
autosupport.support.proxy
autosupport.support.to autosupport@netapp.com
autosupport.support.transport http
autosupport.support.url support.netapp.com/asupprod/post/1.0/postAsup
autosupport.throttle on
autosupport.to
admin@###.com
From the messages file
Wed Jul 23 11:04:38 EDT [netapp2050a: asup.general.drop:error]: Out of
messages for autosupport, skipping autosupport: USER_TRIGGERED (test)
The machine is running 7.2.2L1. Does anyone have any ideas?
Sláinte,
David
Give a man a fire and he's warm for the day. But set fire to him and he's
warm for the rest of his life.
- Terry Pratchett, Discworld