No disrepect intended, but are you sure you changed it to SMTP? Looking at the output you have below, autosupport.support.transport is set to HTTP and not SMTP.

- Mike



---------[ Received Mail Content ]----------

 Subject : Weird autosupport problem

 Date : Wed, 23 Jul 2008 11:40:43 -0400

 From : "David McWilliams" <davidkmcw@gmail.com>

 To : "NetApp list" <toasters@mathworks.com>



Autosupport worked fine up until about six weeks ago, no it doesn't. We

can't think of anything that changed in the environment.



We can ping the mailserver, I tried telnetting to the mailserver on port 25

to see if it is still relaying, seems to be OK. We weren't seeing any

messages at all regarding autosupport in the messages file, an time we

tested. We just changed the transport to smtp, from https, and we now get

one message, but that's all, see below.



netapp2050a> df -h



Filesystem total used avail capacity Mounted on



/vol/rootvol/ 20GB 197MB 19GB 1% /vol/rootvol/



/vol/rootvol/.snapshot 0TB 0TB 0TB ---%

/vol/rootvol/.snapshot





netapp2050a> options autosupport



autosupport.cifs.verbose off



autosupport.content complete



autosupport.doit DONT



autosupport.enable on



autosupport.from netappalert@###.com



autosupport.local.nht_data.enable off



autosupport.local.performance_data.enable off



autosupport.mailhost 10.1.1.130



autosupport.minimal.subject.id hostname



autosupport.nht_data.enable on



autosupport.noteto

helpdeskteam@###.com



autosupport.performance_data.enable on



autosupport.retry.count 15 (value might be overwritten in

takeover)



autosupport.retry.interval 4m (value might be overwritten in

takeover)



autosupport.support.enable on



autosupport.support.proxy



autosupport.support.to autosupport@netapp.com



autosupport.support.transport http



autosupport.support.url support.netapp.com/asupprod/post/1.0/postAsup



autosupport.throttle on



autosupport.to

admin@###.com





From the messages file



Wed Jul 23 11:04:38 EDT [netapp2050a: asup.general.drop:error]: Out of

messages for autosupport, skipping autosupport: USER_TRIGGERED (test)



The machine is running 7.2.2L1. Does anyone have any ideas?



Sláinte,



David



Give a man a fire and he's warm for the day. But set fire to him and he's

warm for the rest of his life.

- Terry Pratchett, Discworld