"sirbruce" == sirbruce sirbruce@ix.netcom.com writes:
sirbruce> No, it sounds like you get free phone support for 1 sirbruce> year, and if you need a replacement part, they'll ship sirbruce> it same day. However, whether or not you have to pay sirbruce> for that replacement part depends on your hardware sirbruce> warranty. Your Sales rep is saying you've only got 3 sirbruce> months; you need to purchase more if you want more.
sirbruce> If you don't, that doesn't mean your 1 year free support sirbruce> is worthless. You can still call them and get help with sirbruce> software issues, or even determine if the problem is in sirbruce> the hardware. They just won't replace it for you for sirbruce> free.
Is there a way to purchase this level of support? We have some non-critical F540s that _if_ they fail, I'd like to get them fixed, but it doesn't have to happen same day and I don't have a problem paying for the parts.
The only hardware support I'm aware of covers cost of repair, so it is priced accordingly. I'm looking for a more cost-effective level of support on these non-critical filers.
j. -- Jay Soffian jay@cimedia.com UNIX Systems Administrator 404.572.1941 Cox Interactive Media