NetApp operates no differently than other vendors -- hardware maintenance
pricing ratchets up on aging systems as newer models begin to deliver in
volume.
However, third parties can usually provide hardware maintenance contracts for
older systems that provide significant savings to the user in the range of
30-50%. As part of these contracts, spare parts and/or complete (unlicensed)
"failover" filers/systems are often kept on-site; this paves the way for
"mean-time-to-repair" and "availability" that are actually superior to what
the manufacturers' field engineering organizations can deliver.
Scott
Scott Fischmann
Union Computer Exchange, Inc.
6233 Idylwood Lane
Minneapolis, MN 55436
email: scott(a)unioncomputer.com
phone: 952 935 7282 | fax: 952 935 5056
> Subj:NetApp Gripe.
> Date:9/17/2002 5:53:04 PM Central Standard Time
> From:<A HREF="mailto:devnull@adc.idt.com">devnull(a)adc.idt.com</A>
> To:<A HREF="mailto:toasters@mathworks.com">toasters(a)mathworks.com</A>
> Sent from the Internet
>
> Toasters,
>
> Not really amused about the hike in NetApp maintenance prices, which seem
> to have doubled.
>
> Is this a disturbing trend ya'll are seeing with other vendors also ?
>
> Anyways, i just wanted to bitch about it.
>
>
> /dev/null
>
> devnull(a)adc.idt.com