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Re: Obnoxious Satisfaction Survey
by Jason D. Kelleher 03 Feb '99

03 Feb '99

In message <7F608EC0BDE6D111B53A00805FA7F7DA02BE9004(a)TAHOE.netapp.com>, "Sul livan, Shelly" writes: >Jason, > >I'm looking into this now. I don't know at this point if this is a >problem with our mail server, CustomerCast's or some other glitch. Are >you getting spammed for the same exact case, or have different cases >been closed over the last few days? > >We're certainly not in the business of trying to spam anyone, especially >after they had nice things to say about us :) > >I'm investigating now and will get back to you with the outcome. > >Thanks, > >Shelly Sullivan >Technical Support Shift Manager >Network Appliance, Inc. >2770 San Tomas Expressway >Santa Clara, CA 95051 >408-367-3531, 408-367-3450 Fax All the email concerns the same case number. Thanks for you help with this, it's greatly appreciated. BTW, I the email stated that surveys will be sent out after every closed case. Was sampling considered at all? It might be better received than email after every case. Then again, I wonder how many people actually have to open cases more than every couple of months. jason

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RE: Obnoxious Satisfaction Survey
by Sullivan, Shelly 03 Feb '99

03 Feb '99

Jason, I'm looking into this now. I don't know at this point if this is a problem with our mail server, CustomerCast's or some other glitch. Are you getting spammed for the same exact case, or have different cases been closed over the last few days? We're certainly not in the business of trying to spam anyone, especially after they had nice things to say about us :) I'm investigating now and will get back to you with the outcome. Thanks, Shelly Sullivan Technical Support Shift Manager Network Appliance, Inc. 2770 San Tomas Expressway Santa Clara, CA 95051 408-367-3531, 408-367-3450 Fax > -----Original Message----- > From: Jason D. Kelleher [mailto:kelleher@susq.com] > Sent: Wednesday, February 03, 1999 7:34 AM > To: toasters(a)mathworks.com > Subject: Obnoxious Satisfaction Survey > > > > Anyone open a service call with NetApp within the last week? I > opened two last week. After closing the first call, I received an > email with the subject "Your Satisfaction with Network Appliance" > that contained a survey to evaluate my satisfaction with the call. > Since I was happy with the outcome I decided to fill out > the survey > and sing the proaises of NetApp tech support. (I can be a real > bastard when I have a problem and need their help and I was hoping > this would somehow make up for that in the cosmic scheme of > things.) That done I deleted the email and went back to pretending > to work. > > The next morning, after closing my second service call, I received > another email survey from NetApp. (Actually, the email > says NetApp > "engaged CustomerCast, an independent research company, to conduct > the following short email survey".) I decided that since I just > sent out a glowing report I could ignore this surevey. ...But I > was wrong!!! > > Every morning since I colsed the call I've received this > survey. I > even called NetApp yesterday to see if this could be stopped and > this morning I received two copies of the survey! Does > anyone know > who I can call? Where to I send my first born to put and end to > this? The email address we have listed with NetApp is an internal > mailing list (so the other 6 people in my group can handle issues > if I'm out) and I'm getting nasty grams... :( > > Getting spam'd by some weasely little con-artist trying to get me > to take part in a "MAKE MONEY FAST" scheme is one thing, but I > certainly don't expect this from a company I do business with. > > jason > > --- > Jason D. Kelleher kelleher(a)susq.com > Susquehanna Partners, G.P. 610.617.2721 (voice) > 401 City Line Ave, Suite 220 610.617.2916 (fax) > Bala Cynwyd, PA 19004-1122 >

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Re: A tale of two domains...
by Keith Brown 03 Feb '99

03 Feb '99

>The problem: I need to be able for clients of Dom1 to place data onto the filer >so that members of Dom2 can access the data and vice versa. Ordinarily, users in one domain are not permitted to access resources in another domain unless there is a trust relationship betwixt the domains. This holds for any Windows NT resident resource (shares, printers etc...) as well as filer based resources. If you can not put the needed trust relationship in place (for whatever reason), your only option is to enable and use the so-called "anonymous access" provision which is provided within the Windows NT security model. On a filer, this is quite simple (as ever! :-)). You just need to set the "cifs.guest_account" option to a valid user identity that is defined within the filer's /etc/passwd file (or the NIS passwd.byname equivalent thereof). So, for example, if you... options cifs.guest_account dom2usrs ... then the CIFS users defined in Dom2 will be able to access the filer anonymously, and they will be mapped to the UNIX "dom2usrs" account (which in turn maps to a UNIX UID) for the puproses of assessing what they can and cannot do to the file system. More specifically, their "dom2usrs" identity will be used to assess what they can and cannot do to a UNIX-Style file system. On an NTFS-Style file system, they will be controlled by NTFS permissions, and their identity will, I believe, be defined as the Windows NT "AnonymousLogon" well known SID (S-1-5-7, if you care! :-)). The shares that the users in Dom2 want to connect to, as well as the areas of the file system they wish to access will have to be somehow accessible to these accounts. This will usually mean manipulating file system permissions and share level ACLs to provide these users with the level of access they need. Unfortunately you do not have the option to control these users access individually. Keith

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A tale of two domains...
by Patrick.Day.B＠bayer.com 02 Feb '99

02 Feb '99

I am in need of some help. Here is the background... I have two NT domains, Dom1 and Dom2. The domains are NOT trusted and Dom2 is essentially a closed network, making no connections whatsoever to Dom1. I have one netfiler (740 with Ontap 5.1.2r3) who (through CIFS) is a member of Dom1. One NIC port is connected to Dom1's Subnet and another NIC port is connected to Dom2. Whew, thanks for staying with me so far. The problem: I need to be able for clients of Dom1 to place data onto the filer so that members of Dom2 can access the data and vice versa. Has anyone attempted this or does anyone have any suggestions? Any constructive input would be appreciated. I thank you ahead of time. Patrick Day Sys Admin Bayer Corporation patrick.day.b(a)bayer.com

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ndmpcopy license
by Daniel Quinlan 30 Jan '99

30 Jan '99

Maybe someone at NetApp can answer this question... What are the copying/license terms for ndmpcopy? The source code is copyright Network Appliance and PDC, contains a few disclaimers, but no terms for source modification and copying. Maybe an Open Source license would be in order. - Dan

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Using MORE than one narrow shelf on a single Wide Bus
by Weeks, Thomas 29 Jan '99

29 Jan '99

Hi all... Here's a question that I still have never got a straight answer on from anyone: Using a F230 server with two wide SCSI busses. I have a wide shelf on my 9b bus, and a narrow DEC-Shelf (with personality module) on my 9a bus. My Q is this: On my 9a bus(only); since the personality module allows you to set the beginning SCSI/Wide address of the narrow shelf on the wide bus, could one essentially run TWO narrow shelves on a wide bus? This would be done by setting the first narrow shelf to map narrow-SCSI ID's 0-6 to the wide-SCSI bus 0-6, and setting the personality module in the SECOND narrow shelf (on 9a) to superposition the second narrow-SCSI shelf's ID's 0-6 to the SCSI-wide bus ID's of 8-15? If SO... then I could buy a personality module for one of my extra narrow shelves lying around and use TWO narrow shelves on the 9a bus of our F230! If not.. I am thinking about ripping it all out and putting it on a Linux box running SW RAID and SAMBA. But I would really like to keep it set up on the NetApp box if possible. Anyone know for SURE if this can be done (the former.. not the latter). Thomas Weeks GTE SYSTEMS ENGINEER Testing-Integration Center "The Pit" Brooks AFB, DSN 240-5444

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Used NetApps?
by Brian Marcotte 29 Jan '99

29 Jan '99

I'm looking into the possibility of buying used Filers from companies who resell used equipment, or directly from other end users. I've seen no mention of this idea on the list. Does anyone know of any such companies (or do you have a filer you'd like to sell me?) Thanks. -- - Brian

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RE: multiple CIFS HOME directories?
by Hawley, Rob 29 Jan '99

29 Jan '99

The symlink feature works due to a quirk in the implementation. Home Dirs work by resolving the path <cifs.home_dir>/<user_name> using an internal NFS like operation. Since the operation is NFS like, it knows how to follow symlinks. As Keith said, we now have the root of a virtual share so we obey the NT security model from that point on. You can't follow the symlink in CIFS due to the current security restrictions on respecting share boundaries. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > mailto: hawleyr(a)netapp.com <mailto:hawleyr@netapp.com> US Mail: Network Appliance Inc. > Phone: 408-367-3254 2770 San Tomas Expressway > FAX: 408-367-3451 Santa Clara, CA 95051 -----Original Message----- From: Graham Knight [mailto:grahamk@ast.lmco.com] Sent: Thursday, January 28, 1999 4:27 AM To: Keith Brown Cc: quinlan(a)transmeta.com; toasters(a)mathworks.com; support(a)netapp.com Subject: Re: multiple CIFS HOME directories? Keith Brown wrote: > >Is it possible to have multiple default shares for CIFS homes? > > Not at the moment, although some enhancements are currently being made in this > area. For people who have UNIX though, there is a workaround. Here's the gig... > > The idea is that you create a single home directories > directory and populate it with symbolic links to the real home directories > which can be anywhere on the filer. > > So, if: > > options cifs.home_dir {/vol/vol0}/home > > and joe and bill have home directories in /vol/vol5/home, then from a UNIX > client you can: > > % cd /filer/vol0/home > % ln -s /vol/vol5/home/joe ./joe > % ln -s /vol/vol5/home/bill ./bill We do this and it works very well. One thing that has always confused me though - the cifs.homedir works - but if i set up /filer/vol0/home as a share and browse to it all i see are the unresolved links. How come it can do one and not the other? It'd be nice to be able to browse to one spot on the filer and see all the home dirs.... Graham

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ndmpcopy error?
by Anthony Fiarito 28 Jan '99

28 Jan '99

First off, thanks to those who replied to my previous post about moving large amounts of data between netapps. I am trying most of the recommendations and have come to ndmpcopy. I have everything set up to copy data from one netapp to a second one, but I am getting an error. Has anyone come across the following error and know of any way to remedy it? adminhost# ./ndmpcopy na1:/vol/mail/testdata na2:/vol/mail -l 0 \ -v -sa root:rootpw -da root:rootpw Connecting to na1. Connecting to na2. na1: CONNECT: Connection established. na2: CONNECT: Connection established. na1: LOG: DUMP: na1: LOG: creating "/vol/mail/.snapshot/snapshot_for_backup.0" snapshot. na1: LOG: DUMP: na1: LOG: Using Partial Volume Dump na1: LOG: DUMP: na1: LOG: Date of this level 0 dump: Thu Jan 28 23:06:32 1999. na1: LOG: DUMP: na1: LOG: Date of last level 0 dump: the epoch. na1: LOG: DUMP: na1: LOG: Dumping /vol/mail/testdata/ to NDMP connection na1: LOG: DUMP: na1: LOG: mapping (Pass I)[regular files] na1: LOG: DUMP: na1: LOG: mapping (Pass II)[directories] na2: LOG: RESTORE: na2: LOG: restore: Can't create /etc/tmp directory: No such file or directory na2: Connection halted: HALT: Internal error! Elapsed time: 0 hours, 1 minutes, 39 seconds. Thanks a bunch in advance! -alf --- Anthony Fiarito alf(a)cp.net

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Re: Samba 2.0 as Windows PDC ?
by Jason D. Kelleher 28 Jan '99

28 Jan '99

In message <199901281940.NAA21281(a)vortex.more.net>, David Drum writes: >Quoth Mark Muhlestein: > >> When LDAP support is available it should help the account synchronization >> problem greatly. We are planning to provide that in the Win2000 timeframe >. > >I don't think I will live that long. > >Regards, > >David K. Drum >david(a)more.net Don't worry, I hear there are cryogenics companies that will freeze your body and revive you when Win2000 ships... :) jason

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