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13520 discussions

RE: Y2K: Any one rolled a filer forward & backwards? (&courses)
by Page, Ruth 23 Apr '99

23 Apr '99

Page,> I don't see training revenue as NetApp's Page,> major benefit from customer training; Hitz's response and mine crossed yesterday, but we were consistent on this point... >Also, it seems like NA could reduce the cost of the >class by holding classes in Santa Clara instead of >shipping NetApps and trainers around the country. Most of our classes are at our corporate office. We hold field classes when/where we get customer requests. It is more expensive for NetApp, but as long as we have a minimum # of students, we can strike a balance of our costs and the savings for the customers (and the benefits of offering training to customers who will not come to California). The most cost effective training route in the field is by taking advantage of the multiple student discount, (new as of about Dec.) the web registration discount and the multiple class discount. It's pretty cost effective. We also offer classes at customer sites (minimum # of students required), which many customers are choosing. Ruth... -----Original Message----- From: Jay Soffian [mailto:jay@cimedia.com] Sent: Thursday, April 22, 1999 9:16 PM To: ruth.page(a)netapp.com Cc: mds(a)gbnet.net; beepy(a)netapp.com; toasters(a)mathworks.com Subject: RE: Y2K: Any one rolled a filer forward & backwards? (&courses) "Page," == Page, Ruth <ruth.page(a)netapp.com> writes: Page,> I don't see training revenue as NetApp's major benefit from Page,> customer training; rather (I see the benefit as) the Page,> customers' increased proficiency with the product. Page,> Residual benefits include fewer calls to TS, the likelihood Page,> of more purchases and referrals (result of customer Page,> satisfaction) and more face time with the customer for Page,> feedback/input. We just had this argument with our NA salesperson. If NetApp really believes this, why do they charge so much for the training courses? Why not include a coupon with each NetApp sold that is good toward one training class? Don't want to give a class away? The value of the coupon could be based on the cost of the filer purchased. NA should at least offer the course at something close to cost. Afterall, it benefits NA as much as it benefits the customer, as you just said. Also, it seems like NA could reduce the cost of the class by holding classes in Santa Clara instead of shipping NetApps and trainers around the country. Half the people that attended the class here in Atlanta recently had to fly in anyway, so it doesn't appear you are saving the customer much money by holding regional classes. j. -- Jay Soffian <jay(a)cimedia.com> UNIX Systems Administrator 404.572.1941 Cox Interactive Media

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Re: Console Break (was Y2K...)
by jrg＠acm.org 23 Apr '99

23 Apr '99

On Fri 23 Apr, 1999, fubar(a)mathworks.com (Kendall Libby) wrote: >I wish Sun would implement that. I've got a bunch of sun's on a >terminal server and have never had a problem unless the cisco is >powered off. That's acceptable; all the sysadmins know it, and no >one else is allowed in the machine room (*cough*). Had a similar >situation when I worked for an ISP. (a bit off topic, but..) For Solaris 2, I've been told that there exists modified serial driver that - when the OS is running - will prevent that happening. Variously, I've been told that it's something Sun Consulting have available, if you ask, to it being something that a particular large Wall Street firm and big Sun (Solaris) user wrote. It switches the signal away from a break to a combination key set, I believe. Alternatively, it's possible to modify a serial cable to accomodate a long break but avoid the short one you get from the disconnection of a cable or death of a terminal server. A third option is to get a terminal server that doesn't do that - I've direct experience of the Lightwave ones (already mentioned here today) and they do prevent it happening if they are powered on or off. James.

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RE: administrivia
by Robert Palermo 23 Apr '99

23 Apr '99

Hey Kendall, Maybe your body has been taken over by aliens and you only think you're running this list. Du'Oh !!! > MIME-Version: 1.0 > Content-Transfer-Encoding: 7bit > Date: Fri, 23 Apr 1999 13:18:13 -0400 (EDT) > From: fubar(a)mathworks.com (Kendall Libby) > To: "Kinney, Roger" <roger.kinney(a)netapp.com> > Cc: "'fubar(a)mathworks.com'" <fubar(a)mathworks.com>, toasters(a)mathworks.com > Subject: RE: administrivia > X-Bike: 95 VFR750F > X-Animal: waterbuffalo > X-Retort: Bite me, fanboy > > >>>>> "roger.kinney" == Kinney, Roger <roger.kinney(a)netapp.com> writes: > > roger.kinney> I believe that's unsubscribe dl-toasters <your email > roger.kinney> address> > > Um, no. I run the toasters list, and it's most definitely "toasters". > > K.

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Re: Y2K: Any one rolled a filer forward & backwards?
by Jim McCoy 23 Apr '99

23 Apr '99

Jason Kelleher writes: >mwalters(a)netapp.com: >>ONTAP 5.3 has an optional (license required !) "snaprestore" feature [...] > > And if you don't have the license can you still call support and > have them walk you through the undocumented procedures to do this > from a boot floppy You really don't even need to boot floppy (search for the the "floppy-boot?" setting in the boot system) if you are in a hurry. The prev_cp works for 5.x as well but it is a bit of a hack to do this sort of a restore (OTOH I doubt that the "snaprestore" is anything more than a wrapper over prev_cp which masks out the checkpoints stored in the NVRAM log.) > they should've spent more money on books and less on leather jackets Come on, those were pretty sweet jackets! :) (and the logo was rather subdued for a corporate freebie.) Last I heard they decided to pocket the money they were spending on the jackets and the class docs are still very weak. They should also put the class docs onto the web somewhere because there are times when the docs aren't handy and I need to remember if it is 26/7 or 28/7 that fries my disks... jim mccoy Yahoo! Inc.

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Dump core after running CIFS setup
by Mike Ball 23 Apr '99

23 Apr '99

Has anyone ever had a "Dump Core" while running CIFS Setup? We had deleted the C$ and recreated C$ to point to a qtree which we created on vol1. This is the only thing out of the ordinary which was done on the filer before rerunning CIFS Setup. I am currently running Data Ontap 5.12 on a F720 Thank you, Mike Ball

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administrivia
by fubar＠mathworks.com 23 Apr '99

23 Apr '99

With the flurry of unsubscribe requests going to the list lately, I thought I'd take this opportunity to remind everyone how to get off this list correctly. *** If you ever want to remove yourself from this mailing list, you can send mail to <majordomo(a)mathworks.com> with the following command in the body of your email message: unsubscribe toasters <your email address> *** There is a list archive (searchable, even) available on the web at http://teaparty.mathworks.com:1999/toasters/ K.

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None
by DESCHAMPS, Stephane 23 Apr '99

23 Apr '99

unsubscribe stephane.deschamps(a)rp-rorer.fr

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remove
by DESCHAMPS, Stephane 23 Apr '99

23 Apr '99

> remove stephane.deschamps(a)rp-rorer.fr

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RE: Y2K: Any one rolled a filer forward & backwards? (&courses)
by Page, Ruth 23 Apr '99

23 Apr '99

-----Original Message----- From: mds(a)gbnet.net [ mailto:mds@gbnet.net <mailto:mds@gbnet.net> ] Sent: Thursday, April 22, 1999 12:20 PM To: beepy(a)netapp.com Cc: toasters(a)mathworks.com <mailto:toasters@mathworks.com> Subject: Re: Y2K: Any one rolled a filer forward & backwards? (&courses) Courses shouldn't teach 'secrets' IMHO,..... I have to say I'm a little peeved when courses are products in and of themselves (ie where they teach things over and above the manuals) because it's just another way for vendors to screw customers for a few more bucks IMHO. ---------------------------------------- >Whether or not these commands should be taught and/or documented is an on-going debate at NetApp. The thinking was that the 'secret commands' can be destructive and rather than document them in the manual, train customers to use them, with the caveat to work with TS. The goal was to minimize the risk, but still make the commands available to customers. We've included these commands in the 202 course because of requests (demands) from some customers but we discuss this decision frequently. I'll pull a few people together here to evaluate this again. E-mail to me (or posts) with any additional opinions would be appreciated. I agree with the point of courses not being products in and of themselves, in that our classes refer to the documentation and our NOW website as the reference material. We've gotten mixed input...some customers do want the class and/or material to be a completely standalone product. I see the real value of the classes as the labs and the experience/expertise of the instructor. (and, as you mention, the dedicated time to really learn the product). The chance to talk to other customers is a side benefit. While I believe it is the case that our course material could be used as standalone reference material, it's not really our goal...It's the show vs. teach question (or give vs. teach...you know...the fish saying ;-) We try to teach. I don't see training revenue as NetApp's major benefit from customer training; rather (I see the benefit as) the customers' increased proficiency with the product. Residual benefits include fewer calls to TS, the likelihood of more purchases and referrals (result of customer satisfaction) and more face time with the customer for feedback/input. Ruth... Ruth Page Director, World Wide Educational Services Network Appliance 2770 San Tomas Expwy / Santa Clara, CA 95051 phone: 1-409-367-3722 Fax: 1-408-367-3195 Email: rpage(a)netapp.com Web: www.netapp.com

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Re: Y2K: Any one rolled a filer forward & backwards?
by Jason D. Kelleher 23 Apr '99

23 Apr '99

In message <199904211921.PAA30871(a)trail.cimedia.com>, Ozzie Sabina writes: > >+-- "Jason D. Kelleher" <kelleher(a)susq.com> once said: >| slides they called a book for "prev_cp - boot from prior >| consistency point" -- they should've spent more money on books and >| less on leather jackets) in the Special Commands Section. > >It's bookbags now. The saved money didn't go to the books. > >| This worked with a 4.1.x boot floppy in class, not sure about the >| 5.x boot floppies. As I recall it was for recovering from a >| severely fubar'd filesystem. > >Yes, you can do this from the 5.x floppies. The deal with snap >restore was to make it 'easier' for people, although you still have to >reboot the box (and you don't really physically need a floppy to do a >'floppy boot'), so it seems to be a minor difference to me. Hoever, ^^^^^^^^^^^ Didn't know that. I'll file it under "emergency things I hope I never need to know". :) >you can revert a specific volume only to a previous CP - I can't >remember if you can do that from the floppy menu. > >Oz

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