toasters September 1999

toasters@lists.teaparty.net

81 participants
95 discussions

BudTool NDMP backups dying prematurely.
by Josh Tiefenbach 29 Sep '99

29 Sep '99

I thought I'd toss this one up for grabs, whilst I try to find support people to talk to. I've got a BudTool 4.6, clustered F760, DOT 5.2.1 setup here, and I'm having the dickens of a time getting my filers backed up via NDMP. Ordinarily I have file history turned on. It would appear that because of this, I'm ramming head on into NetApp BugID 9378. I do in fact see a large pause between pass III and pass IV. A 2 hour pause. This is a problem, as 2 hours later, the backup dies with the following message in the logs: Command exceeded maximum allowable run time 14400. ie, 4 hours. Questions I have: * Has anybody found a way to circumvent the multiple-hour pause during a BudTool NDMP backup, _while keeping file history on_ ? * Anybody seen the `killing job after 4 hours' message? Anybody know a workaround? While highly sub-optimal, I have a backup running with no file history right now. I'm concerned that that 4 hour thing is gonna bite me in the butt again. Suggestions? Comments? Shotgun shells to rid myself of this headache? josh -- This is my .sig! There are many others like it, but this one is mine!

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Re: NetApps Backup Strategy
by Michael Salmon 29 Sep '99

29 Sep '99

+----- On Tue, 28 Sep 1999 13:16:54 PDT, Clara Bueno writes: | Greetings, | | My company purchase the Net Apps F720 series. Nevertheless, they have | not used it because the SA's are having problems finding a backup | Application that support Net Apps hardware. | | I heard Legato was planning to release the Net Apps Module, but the | schedule slipped so they will not be releasing it anytime soon. The module has been released although I haven't gotten it to work yet. The installation is pain free at least and the server can at least probe the filer although it report 0 disks. As the license hasn't arrived yet and we are at present between support contracts I haven't complained as yet. As you might expect the documentation was minimal, but hey if it was easy then anybody could do it ;^). /Michael

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RE: NetApps Backup Strategy
by David Stack 29 Sep '99

29 Sep '99

Our backup strategy is currently to back up over NFS to a Sun server running Veritas Netbackup with a DLT tape jukebox on it. It works but it not ideal. We are probably going to buy a couple more jukeboxes, hang them off the F740s and use NDMP to do backups. My only concern is that I've heard rumblings in this mail list that NDMP has a few problems. Short answer: Look into Veritas Netbackup. Dave **************************************************************************** ************* EMail: dstack(a)nortelnetworks.com Phone: 403-232-4752 Fax: 781-8850 ESN:765 Addr : Nortel Networks; 2924 11 St. NE; Calgary, AB; T2E 7L7;Canada **************************************************************************** ************** > -----Original Message----- > From: Clara Bueno [SMTP:cbueno@terawave.com] > Sent: Tuesday, September 28, 1999 2:17 PM > To: toasters(a)mathworks.com > Subject: NetApps Backup Strategy > > Greetings, > > My company purchase the Net Apps F720 series. Nevertheless, they have > not used it because the SA's are having problems finding a backup > Application that support Net Apps hardware. > > I heard Legato was planning to release the Net Apps Module, but the > schedule slipped so they will not be releasing it anytime soon. > > If you have a Net Apps F720, and have a backup solutions. I would > greatly appreciate assistance. > > Thanks, >

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RE: Code Release confusion
by Davis, Barry 29 Sep '99

29 Sep '99

Graydon, Yes we are working on the code release process and it will be much less confusing in the future. We are also working on making a tool available on NOW to compare releases and answer the exact question you are asking...."are all bugs in the x.x.xDxx release fixed in release x.x.x?" Our plans are to have this tool available in November. As for your access to certain releases on the NOW account. We are checking "entitlement" based on service agreements associated with your products. If you feel NetApp is in error, please let tech support know this and they will have our contracts group rectify the problem. We are also making changes to Bugs Online. No promises on a date here yet but we are working on internal processes to allow the release in which a bug was fixed to be visible and accurate. This way you can follow a specific bug # and know what release it was fixed in. FYI....Watch for new UI and "real time" case update capability on the NOW site coming on 10/4/99. -----Original Message----- From: Graydon Dodson [mailto:grdodson@lexmark.com] Sent: Friday, September 24, 1999 1:32 PM To: toasters(a)mathworks.com Cc: Private_User(a)lexmark.com Subject: Code Release confusion I know that NetApp has been working on making the code release process easier to understand but I am still having problems. Any work NetApp can make to clean this up would be appreciated. I need to upgrade from 5.2.1P2 to a 5.3* release. My problem is finding the "correct" 5.3* release for my needs. I want something stable, we have had some bad experiences in the past. I also need support for the Legato Networker client. Legato states that 5.3D11 is the minimum supported release. Obviously I probably want something newer & more stable like 5.3.2R1 So I do a bit of research on NOW, and things just get more confusing. 5.3: No way to tell if this contains all the bug fixes in 5.2.1P1 5.3D*: The "D" releases (5.3D10 5.3D11) seem to have been built from 5.3 and may therefore not include all the fixes from the previous "D" release. 5.3.1: Again no way to tell if 5.3.1 includes all the bug fixes in 5.3D11 5.3.1D*: The first "D" releases (5.3.1D2 5.3.1D4 5.3.1D6) are built from 5.3.1 But later "D" releases (5.3.1D8 5.3.1D10 5.3.1D11 ...) are built from their preceding "D" release so their fixes ARE cumulative, unlike the earlier 5.3.1D* releases. 5.3.2: The NOW webserver refuses my NOW account access to this release I can get no data on it except the limited stuff in the pubs. 5.3.2R1: This is the release that Tech Support has told me for over a month now will become "recommended later this week". Still there is no way to tell what bugs are fixed in this release, all the documentation talks about is bugs fixed in 5.3.2, not 5.3.2R1. Of course what is important to me is if all the bugs fixed in 5.3D11 are also included in 5.3.2R1. I have found no way to verify this. 5.3.2D*: These "D" releases are built upon the previous "D" release so their fixes should be cumulative. There is no way to tell (unless you want to trust the file dates) if these releases are "newer" that the "R" release or if they contain the same fixes as the "R" release. Using "Bugs Online" is hopeless, most of the bugs I try to look up (11002, 13087, 10733, ...) return "not found", and when they are found, there is no info about which "R" release they are in. (if any) What I REALLY need to know is if all the 5.3D11 fixes are in 5.3.2R1 and the 5.3.2D* releases. It is impossible to determine this from NOW. If NetApp wants to help lower calls to the help line making this information available online would help. Graydon Dodson grdodson(a)lexmark.com Lexmark International Inc.

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NetApps Backup Strategy
by Clara Bueno 29 Sep '99

29 Sep '99

Greetings, My company purchase the Net Apps F720 series. Nevertheless, they have not used it because the SA's are having problems finding a backup Application that support Net Apps hardware. I heard Legato was planning to release the Net Apps Module, but the schedule slipped so they will not be releasing it anytime soon. If you have a Net Apps F720, and have a backup solutions. I would greatly appreciate assistance. Thanks,

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Novell 5/NT 4.0 and Netapp filers
by Mike Ball 28 Sep '99

28 Sep '99

We are looking at implementing Network Appliance filers into a shared NT and Novell environment. I understand as long as "Client for Microsoft Networking" is loaded on the Novell clients and as long as the Novell users are being authenticated by the NT domain when they cross over to access the filer, the Novell users will be able to store/retrieve their files on the Netapp. My question is has anyone using Novell 5 in this environment ran into any issues with the filer? Thank you, Mike

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timing of upgrading disk fw
by Jay Soffian 27 Sep '99

27 Sep '99

I have a question about the timing on upgrading disk firmware. With the recent DOT's when you do a DOT upgrade, after you reboot and a disk firmware upgrade is needed, DOT warns you at boot time, at which point you can do a disk_fw_update. This is when I've upgraded disk firmware. However, the NOW documentation isn't clear if this is the appropriate time to upgrade the disk firmare. So, my question is, when is the best time to upgrade the disk firmware: 1) After you've run install_netapp, but before you've run 'download'. 2) After you've run download. 3) After you've rebooted on the new DOT version. Also, are there any cluster considerations associated with the choice of timing? I noticed when upgrading a cluster this weekend that I received downrev messages from the NetApps until both partners had the same disk firmware. j. -- Jay Soffian <jay(a)cimedia.com> UNIX Systems Engineer 404.572.1941 Cox Interactive Media

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RE: tech support waits
by Davis, Barry 27 Sep '99

27 Sep '99

I would like to introduce myself. I am Barry Davis, the new Director of E-Service at NetApp. My sole purpose in life is to make the NOW site as effective as possible in allowing customers to be self sufficient. The responsibility for fixing our data integrity problems is considered a major impediment to this, and, as such, I am taking the lead on resolving the issues. I have recently made a couple of moves to start to solve the problems that you and others have seen with our contact and site information. I have two people who are attacking this problem from two different angles. As with any fast growing corporation, we have some processes that no longer work effectively and we need to change them to ensure accurate information is entered at the time of order. In addition, we are focusing resources on identifying and fixing existing inaccuracies. This effort will take another couple of months to complete. However, we will always be reliant on the customer to keep the site records up to date as the systems move, and the user profiles up to date as the responsible people at your site change. We will verify your information when you contact us and soon we will be allowing you to review and update this information on the NOW site. Another major change underway is the implementation of a new Web interface to NetApp's case management system. This change is scheduled to cut over on 10/4 and will allow customers to update case information on a real time basis. I'm confident you will see constant improvement over time and I welcome your feedback. Good sites need a community of users who are willing to comment on what is working and criticize what is not. -----Original Message----- From: Jim Davis [mailto:jdavis@cs.arizona.edu] Sent: Tuesday, September 21, 1999 7:29 AM To: toasters(a)mathworks.com Subject: Re: tech support waits On Tue, 21 Sep 1999, Shaun T. Erickson wrote: > NetApp's customer database, or perhaps the people who maintain it, seem > incapable of tracking proper contact info on multiple customers within a > single company at a single given site. I wonder if some major snafu struck the customer database recently. The time before last that I called, they had me listed -- in a different state. And at a different university. And at a different phone. The whole record for me was pretty much bogus and the phone person ended up reentering most of it.

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RE: CIFS, UNIX and ACLs
by Norman, Paul 27 Sep '99

27 Sep '99

If there was some way to make the release happen sooner, trust me, I'd do it. Unfortunately we can't, so the only choice we have is to ship it when its ready. We did a triage on the bugs and did some heavy soul searching to see if we could defer some work. Its not just severity that determines if a bug needs to be included. We look at the call records against the bug. Every time someone calls into CS its logged and included in the bug report. The 5.3 codeline is still on EA and we really want to make it GA. We have a weekly report that gets circulated with every customer call against 5.2 and another with calls against 5.3. The criteria for moving into GA has doubled between 5.2 release and 5.3 release. There just aren't any easy answers. Our goal is that each time we put out a release we can quantitatively see that its the highest quality release we've ever done. Each time we set the bar higher and then work like the devil to reach it. Paul Norman, Product Manager Direct: (408) 822-6288 Network Appliance E-Mail: pnorman(a)netapp.com 495 East Java Drive Corp: (408) 822-6000 Sunnyvale, CA 94089 Web: WWW.NetApp.Com > -----Original Message----- > From: Graham C. Knight [mailto:grahamk@ast.lmco.com] > Sent: Sunday, September 26, 1999 1:24 PM > To: Norman, Paul > Cc: 'Eyal Traitel'; Day, Matt; toasters(a)mathworks.com > Subject: Re: CIFS, UNIX and ACLs > > > "Norman, Paul" wrote: > > > > So expecting to see something in November would be a reasonable > > assumption. > > > > I'm not sure how this relates to other shops, but here at > Lockheed we will be in a Y2K configuration freeze starting > November 1. Lots of other companies I know about are in the > same boat. You might want to keep that in mind when it comes > to OS release dates as Y2K approaches. > > Graham >

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version
by Mark D Fowle 27 Sep '99

27 Sep '99

What is the current release rev level of 5.3.2 ? Mark Fowle Unix/Metaphase/Oracle Administration Caterpillar - BCP

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toasters September 1999