Reading through the last couple of weeks posts about the case surveys and how much NetApp appreciates feedback I realised that there's a few things about the case handling that could use some improvement.
The "Receive email notification on status change" feature is nice, but being a regular user of Cisco's CCO I miss the following features:
* Being able to add adresses to CC on case updates * When I get a mail about the an update, it's just a link to the case. It would be great if the mail included the text that was added to the case.
Some way to force a core dump (halt -d) without opening a new case. I've tried stuff like (halt -d forced-dump-for-case-123456), but new cases is opened anyway. A "magic" string to pass to -d would be fine. Sometimes I turn off autosupport before dumping a core, but that's also a bit annoying.
Finally, why can't I close a case? Sometimes engineers seems to forget about cases and they stay open forever, even after I ask the engineer to close the case. I know I can close a case, when the problem is considered to be solved, but with a forgotten case this is not possible. 179738 is such a case, in case someone within NetApp would bother closing it.
/jan