We've got a situation where our company (Loudcloud, Inc.) has a filer reporting the same SYSTEM_ID as a filer from another company (Toshiba). Recently, Toshiba's filer threw a disk and sent in an autosupport mail. Netapp was kind enough to open a ticket, and assign it to Loudcloud, Inc. Oops. Apparently, whatever parses the autosupport mail at NetApp uses the SYSTEM_ID to map the NetApp to an account (service contract).
So, my questions are:
- Where does DOT grab the SYSTEM_ID from? The NVRAM card? The motherboard?
- Is the SYSTEM_ID burned electronically into the system at NetApp, or can it be reset in the field?
- Are the duplicate SYSTEM_ID's an accident?
Thanks.
j. -- Jay Soffian System Administrator 408 744 7584 Loudcloud, Inc.