Furthermore, the customer information is not going to be kept up to date by many sites. IT professionals have too much to do as it is; one reason why *you* are paid for *support* is so that *you* do some of that work. It is not unreasonable for support to try to keep their records updated.
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I dont know the entire structure behind the technical support data dug out of the autosupport messages, but if when you got your filer, you registered on the NOW site, your system serial number should be cross referenced with the latest/greatest contact data your organization has provided us.
Now, if the automated scripting, or in-place procedures do not cross reference that data..then it should be (knock knock on GSC..can you clarify this please) updated. Critical information such as who you are, and how we can best reach you isnt something any support team can be asked to proactively consult a customer for. You know best when your environment changes.
I am a former customer of NetApp, and now an employee..so..dont flame on me too hard *grin* and if you must, flame me as Id flame anything else. Medium rare, charred, and with a nice dousing of HP sauce please. *grin*
--- Jeff Mohler Professional Services Engineer jmohler@netapp.com