Have you tried rebooting the SP? Looks like you might be hitting this BURT: http://mysupport.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=663200
I've seen the SP lose sync with the filer passwords in the distant past, and IIRC there is a command to resync the passwords besides rebooting, but I'm not finding it on NOW.
Another thing to try is creating a new admin user and logging in to the SP with that account.
John
On Tue, Apr 26, 2016 at 06:31:59PM +0000, Rhodes, Richard L. wrote:
Hello,
This is probably really dumb, but I'm stumped.
I've been working on a support case with IBM (nSeries). They asked me to get some info from the service processor. So I ssh to the SP, get a prompt, try and login as naroot (using root's pwd), which fails.
The last time I tried to ssh and log onto a SP was when these systems were setup +2 years ago. Back then it worked. Since then we've regularly rolled the root password every X months. It's my understanding that naroot at the service processor uses the OnTap root password.
I've tried to access the SP on several nSeries system and they all fail the same way.
IBM nSeries N3220 (NetApp FAS2240) OnTap 8.1.2P1 7-mode
Any thoughts are appreciated.
Rick
What I've done:
I know the root password - I used it to log onto the filer on the main interface
Using username "root". root@filerxxxx's password: filerxxxx>
It's status is online
filerxxxx> sp status Service Processor Status: Online Firmware Version: 2.1.1 Mgmt MAC Address: xx:xx:xx:xx:xx:xx Ethernet Link: up, 100Mb, full duplex, auto-neg complete Using DHCP: no IPv4 configuration: IP Address: xxx.xx.xx.xxx Netmask: 255.255.255.0 Gateway: xxx.xx.xx.x IPv6 configuration: Disabled
all hosts are allowed to access the sp
filerxxxx> options sp sp.autologout.enable on sp.autologout.timeout 60 sp.setup on sp.ssh.access *
it pings
it gives a login prompt, but it doesn't take the root password
ssh naroot@filerxxxxs naroot@filerxxxxs's password: Permission denied, please try again. naroot@filerxxxxs's password:
I've tried ssh to the SP via the DNS name (filerxxxxs) and the IP (xxx.xx.xx.xxx)
I am aware of the 15min timeout period on 6 unsuccessful login attempts.
I've tried ssh via putty from a Win laptop, and, ssh from an AIX system. Both give the same result - it naroot/root password doesn't work.
I rebooted the SP
filerxxxx> sp reboot NOTE : If your console connection is through the SP,it will be disconnected Do you want to reboot the SP now? (y/n) :? y Console connection through the SP will now be dropped
Reboot didn't help - still can't login as naroot with root's password
ssh naroot@filerxxxxs naroot@filerxxxxs's password: Permission denied, please try again.
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