I just got e-mail from a NetApp employee with the now-famous (as of this morning) body:
Hi <my name here> ! I received your email and I shall send you a reply ASAP. Till then, take a look at the attached zipped docs. bye.
and "zipped_files.exe" attachment. Needless to say, persons who read mail on Windows systems would be well-advised not to open that attachment.
Brian