On Tue, 11 Jan 2000, David Ariel Villarreal wrote:
Jay Orr wrote:
Well, that's a start, but the more important aspect of the NOW website would be the knowledge base. Yes, now we can get the files, but if the filer is down, getting the files is the least of our concerns - we wan't to know how to fix it. And if our systems are down and we are at a terminal, we need a way to browse the knowledge base.
The knowledge base is the key to fixing a problem, not downloading the latest firmware/hardware.
I will submit your request for enhancement.
If Network Appliance considers this a "request for enhancement" then I think they have their heads screwed on backwards. We used to be able to access NOW without required java or cookies or any other fancy crap. We just want that back again.