-----Original Message----- From: Alexei Rodriguez [mailto:alexei@cancerman.cimedia.com] Sent: Thursday, August 13, 1998 3:12 PM To: Raymond Brennan Cc: toasters@mathworks.com Subject: Re: Snapshot Bug
+--- In a previous state of mind, "Raymond Brennan" ray_brennan@mentorg.com wrote: | | I've run into a snapshot bug and was wondering if anyone else had. The | details are basically that the filer ( an F520 with 128 Gb of disk, 128 Mb | RAM, a Dec ALPHA CPU and running ONTAP 5.1D3) hangs when creating snapshots | as instructed by BudTool. It is an ONTAP problem and is stopping me from | doing backups.
I am not yet running 5.x but I will venture a few comments:
- what do you mean by hangs? does the filer stop serving NFS and has to be rebooted?
By "hangs2, I mean "hangs". No NFS shares are usable and I can't telnet onto the filer. If I'm already telnetted on, the prompt doesn't respond. All I can do is ping it.
- are you running snapshots? (options nosnap off)
Yes, I'm running snapshots.
- what is your current disk space utilization? Do you have enough disk space to create the snapshot?
39% and yes
- have you checked now.netapp.com for this bug?
yes I've checked. no, it isn't on there.
- what sort of shelves (fcal or non)?
Gray ones(honestly)
- what does the error log on the filer say?
Nothing.
Network Appliance have a great support setup, whom I trust implicitly. They are working on resolving this ASAP and the service I have had from them to date has far exceeded anything from other vendors of similar products. I am fully confident that they will provide a reliable, simple to apply fix very soon, as with everything up to now. I have been fully appraised of the exact nature of the bug itself-snapshot creation/management. They are responsible enough not to post stuff on web pages until they are sure it works in a real environment. I'll write to this group and yourself to let you know when I'm running backups again and how easy this problem was to fix.
Raymond Brennan, Software QA and Systems Engineer, Mentor Graphics Corp., R & D Engineering Group, Newbury, UK. (And A very satisfied customer)
Alex