I agree that the cost is high. The thing we all have to do is weigh the risk vs. the outage cost. I have dealt with other companies that cost alot more and deliver alot less in support. We pay extra for SAM+ and decided that for our 19 filers it was well worth it. NetApp has come thru for us with flying colors when during some major crisis situations. You pay for it just like insurance. When we called, they really put forth their best side and acted as partners with us. Since we have seen them in action I can say that, for our organization and in my humble opinion, the choice to pay a little more has been a good one.
Your risk analysis may differ and your milage may vary. C-
On Tue, Sep 17, 2002 at 08:33:58PM -0400, courier@telica.com wrote:
Snip:
Not really amused about the hike in NetApp maintenance prices, which seem to have doubled.
Why do you care how much it costs? At long as your company willing to pay then just do it. All I am looking for is the product that works and don't cost my company down time.
Is this a disturbing trend ya'll are seeing with other vendors also ?
Anyways, i just wanted to bitch about it.
Anyway, it just my two cents.
C-