anyone else have this happen?
suddenly one of our filers stops generating autosupport messages.
both autosupport.enable and autosupport.support.enable are on. if i generate a test email with the autosupport.doit option nothing happens. not even a failed message, the console just sits there as if i never generated one.
needless to say neither netapp or our email server gets anything from
this filer and nothing hits the console about generating any autosupport emails.
One of our filers stopped sending weekly autosupports because the /etc/messages file was huge (170MB). It gets sent to netapp as part of the autosupport. I got an automatic email from Netapp support telling me that they hadn't received an autosupport for two weeks. Buried in my huge /etc/messages file was an error indicating that autosupport had failed, but no reason why.
This particular filer holds our home directories and gets a lot of CIFS logins, which we want to log. We have enabled CIFS login tracing, which is very verbose.
I used /etc/syslog.conf to divert the CIFS auth messages to another file:
*.warning;auth.none /dev/console *.info;auth.none /etc/messages auth.info /etc/cifs_auth_log
I rotate the cifs_auth_log with a cron job because I think ONTAP will only rotate /etc/messages.
Now /etc/messages only grows to about 200K and autosupport is working again.
Steve Losen scl@virginia.edu phone: 434-924-0640
University of Virginia ITC Unix Support