RE: autosupport stops functioning

-- Michael W. Sphar - IS&T - Lead Systems Administrator SMBU Engineering Support Services, BMC Software -----Original Message----- From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com] On Behalf Of Stephen C. Losen Sent: Tuesday, February 27, 2007 6:55 AM To: Leeds, Daniel Cc: toasters@mathworks.com Subject: Re: autosupport stops functioning > > anyone else have this happen? > > suddenly one of our filers stops generating autosupport messages. both autosupport.enable and autosupport.support.enable are on. if i generate a test email with the autosupport.doit option nothing happens. not even a failed message, the console just sits there as if i never generated one. > > needless to say neither netapp or our email server gets anything from this filer and nothing hits the console about generating any autosupport emails. > > One of our filers stopped sending weekly autosupports because the /etc/messages file was huge (170MB). It gets sent to netapp as part of the autosupport. I got an automatic email from Netapp support telling me that they hadn't received an autosupport for two weeks. Buried in my huge /etc/messages file was an error indicating that autosupport had failed, but no reason why. This particular filer holds our home directories and gets a lot of CIFS logins, which we want to log. We have enabled CIFS login tracing, which is very verbose. I used /etc/syslog.conf to divert the CIFS auth messages to another file: *.warning;auth.none /dev/console *.info;auth.none /etc/messages auth.info /etc/cifs_auth_log I rotate the cifs_auth_log with a cron job because I think ONTAP will only rotate /etc/messages. Now /etc/messages only grows to about 200K and autosupport is working again. Steve Losen scl@virginia.edu phone: 434-924-0640 University of Virginia ITC Unix Support