On Thu, May 04, 2000 at 08:38:30AM +0000, Richard L. Rhodes wrote:
On 3 May 2000, at 18:29, owner-toasters@mathworks.com wrote:
I'm a new netapp customer (less than a year). I've found autosupport a little frustrating. For myself, the problem is the lack of feedback. I set up autosupport to send messages to several internal addresses and NetApp. I get the email just fine, but I have no way of knowing if NetApp got the email. I'd use the
i find autosupport very hot and cold. sometimes netapp gets back to us after an autosupport, and they want to send a replacement disk. of course we've usually already ordered it, and sometimes have even swapped it by them time we get the call. othertimes things fail and we hear nothing at all. what i have found best is a 2 pronged attack. first we make use of the autosupport.noteto to page operators and whoever is on call, second i parse the weekly logs with a quick script which pulls out standard garbage like users going over their quotas, and then gives a count of each unique line which might be interesting, if i have excessive errors for any one thing it's usually time to take a closer look.
I'd like to see several things:
- an auto reply message sent back from NetApp acknowledging that
they got the autosupport email.
this might be good for small sites. i have over 20 toasters, plus a good amount of faith in our mail system ( there have been a couple times in recent memory where we have been told about netapps losing mail however...)
Since upgrading DataOntap, the autosupport email says that my gigabit ethernet cards are in the wrong slots. These cards are in the slots that the factory put them in. NetApp support has said nothing and the filers are working fine - so I've done nothing.
check the hardware installation guide. iirc, netapp only qualifies certain cards in certain slots. unable to test every possible config that might crop up in the field, they publish the guide , and inside are listed various supported hardware configs. it starts on page 12 with the 720, you should have a copy in the boxed set of manuals that came with your filer.
-s