James,
Going through NetApp directly for anything (sales or service) is a mistake. Our current vendor of choice is Berkeley Communications (http://www.berkcom.com/) and we're very happy with both their sales and service people.
~Stef
Stefanie Slamon Network Storage Engineer Akamai Technologies 8 Cambridge Center Cambridge, MA 02142 +1 617.444.2584
-----Original Message----- From: Coder, James (STP) [mailto:James.Coder@guidant.com] Sent: Wednesday, January 10, 2007 09:56 To: Toaster Admins Subject: Netapp support
Looking at other options other than netapp for hardware / software support - was wondering who others on the list are using - both stateside and outside the US (OUS). Netapp seems a little too rigid in their pricing / support structure.
Thanks in advance for replies.