25 Apr
2001
25 Apr
'01
11:33 p.m.
It depends on how you open the browser. If it's just a pre-defined URL that takes you right to the survey form where you just type your answers and submit it, that would likely be faster for me. But it depends on your email client and your work habits, how long your machine takes to bring up a browser, etc.
Ideally, if it were up to me, both options would work. There would be a URL at the top of the message and also the ability to reply with your answers.
--
Mike Sphar - Sr Systems Administrator - Engineering Support Services -
Remedy Corporation
BOFH, GWP, MCP, MCP+I, MCSE, BFD
-----Original Message-----
From: Mohler, Jeff [mailto:jeff.mohler@netapp.com]
Sent: Wednesday, April 25, 2001 3:44 PM
To: Sullivan, Justin; 'Chris Thompson'; toasters@mathworks.com
Subject: RE: "Case survey" stuff from NetApp
I would think that it would take more of my time, to load up the WWW browser
to work it there, than to insert five numbers between the ()'s.
-----Original Message-----
From: Sullivan, Justin [mailto:Justin.Sullivan@netapp.com]
Sent: Wednesday, April 25, 2001 1:22 PM
To: 'Chris Thompson'; toasters@mathworks.com
Subject: RE: "Case survey" stuff from NetApp
Capital idea..
We would certainly like to have more surveys returned - we should like to
see EVERY survey returned.
You have an excellent point - why not have a web-based survey form? Easy,
friendly, quick.. Back in the days when I was a NetApp customer, I admit, I
threw them away too - too much trouble to fill out the e-mail form; who has
that kind of time anymore?
I have passed your idea along to the folks in Customer Satisfaction who can
make this happen.
Cheers!
---
Justin Sullivan
Network Appliance, Technical Support Engineer
Network Appliance Certified Associate
justins@netapp.com
Get answers NOW! - NetApp On the Web - http://now.netapp.com
Tech Support Hotline: 1-888-4NETAPP
-----Original Message-----
From: Chris Thompson [mailto:cet1@cus.cam.ac.uk]
Sent: Wednesday, April 25, 2001 3:04 PM
To: toasters@mathworks.com
Subject: "Case survey" stuff from NetApp
What do you do with the the e-mail that arrives from
Quality.Manager@netapp.com
after a problem is closed with NetApp, inviting you to fill in a "5 STARS
Survey"
form? I admit I throw them in the e-wastebin.
It seems to me that providing only a method of returning these (probably
only
marginally meaningful) answers by e-mail is absolutely pessimal. If they
really
want to increase the response rate, surely NetApp should provide a method
using forms at now.netapp.com? My vague recollection is that at one time
a WWW-browser-based method was offered, but this doesn't seem to be the
case now.
Chris Thompson University of Cambridge Computing Service,
Email: cet1@ucs.cam.ac.uk New Museums Site, Cambridge CB2 3QG,
Phone: +44 1223 334715 United Kingdom.