Quoth Kendall Libby:
kelleher> Anyone open a service call with NetApp within the last week? kelleher> I opened two last week. After closing the first call, I kelleher> received an email with the subject "Your Satisfaction with kelleher> Network Appliance" that contained a survey to evaluate my kelleher> satisfaction with the call.
I had received a bunch of them some time back, but never got around to filling them out. Today, I found 4 of them, for semi-recent tickets. I was planning on filling out at least one of them, but now I'm not so sure.
I have recieved one to three of these every night since opening the call. I filled out the form on the web the very first day. I have started sending them to my sales rep and postmaster@ccsurvey.com, but have not heard back from either. NETAPP: GET THE DAMN THING FIXED!
Regards,
David K. Drum david@more.net