11 Jan
2000
11 Jan
'00
10:01 p.m.
Jay Orr wrote:
Well, that's a start, but the more important aspect of the NOW website would be the knowledge base. Yes, now we can get the files, but if the filer is down, getting the files is the least of our concerns - we wan't to know how to fix it. And if our systems are down and we are at a terminal, we need a way to browse the knowledge base.
The knowledge base is the key to fixing a problem, not downloading the latest firmware/hardware.
I will submit your request for enhancement.