29 Jun
2006
29 Jun
'06
3:20 p.m.
Some suggestions for maintenance of older NetApp gear:
1. Used NetApp parts are cheap. Drop NetApp hardware maintenance and purchase an unlicensed filer configured identically to your production filer(s) along with a disk drive or two. You will be able to address just about any hardware problem without having to wait for a part or field tech to arrive. Not to mention, your company will save thousands of dollars.
2. Purchase NetApp software maintenance only (hardware and software maintenance is NOT BUNDLED!). Or, choose not to continue with software maintenance; contrary to some rumors, NetApp licensees are NOT required to be under NetApp software maintenance in order to maintain their filers' license status.
--
Scott Fischmann
Union Computer Exchange, Inc.
6233 Idylwood Lane
Minneapolis, Minnesota 55436
phone: (952) 935-7282 | fax: (952) 935-5056
email: scott@unioncomputer.com
"Helping our customers make each dollar go further - since 1991!"
Chris Thompson wrote on 6/27/2006, 12:46 PM:
> We're having a problem renewing maintenance cover on our F810.
> I wonder whether anyone else has had a similar experience.
>
> It's being done through a secondary supplier who had better remain
> nameless for the moment (just in case it's their fault rather than
> NetApp's...). We originally brought 3 years of cover:
>
> "Next Business Day Parts Delivery" for failed disks (which has
> worked fine, incidentally);
>
> "4 hours onsite service" for the base unit and disk shelf.
>
> Now we are being told that we can't have such a combination: it has
> to be all NBD Parts or all 4hrs Onsite. This doesn't make any sense
> to us. Disk failures are non-critical, and only the ... (ahem) very
> differently abled ... need someone to come and swap a disk for them!
> OTOH, base unit & shelf failures would be critical for us.
>
> Please tell me that NetApp haven't _really_ made it this difficult
> to buy the obviously appropriate combination of cover!
>
> --
> Chris Thompson
> Email: cet1@cam.ac.uk
>