22 Apr
1999
22 Apr
'99
9:53 p.m.
Dave Hitz writes:
I don't mean to be anti-social, but my fantasy customer is one who buys stuff that never breaks, and if it does break, he/she can easily read the documentation (or visit NOW) to figure out how to fix the problem without calling us.
My fantasy is to *be* that customer.
[I came really close for a couple of years. NetApp had a Canadian office for quite a while before they realized that I (and my F330) even existed. Hugh Morris wanted to give me an award for the least-effort customer :-) ]
-bmw