14 Jan
2002
14 Jan
'02
4:28 p.m.
I feel your pain. They changed RMA shipment of parts a year or more ago. The first time I had a disk failure and it didn't arrive automatically within the four hours stipulated in the support contract I went on the war path. I was told that there were excessive parts shipments that were being sent back because of false alarms so they instituted a verification process. I argued that a message stating there had been a disk "failure" can't be interpreted any other way. I would have to say this is the only complaint I have with NetApp support services.