Hi Toasters
Brand new out of the box, NetApp FAS2520 HA, Dual Controller/DS4246 Shelf, Controller A after connecting a serial cable to it, gives....
Chassis FRU PROM write operation failed. Replace the system chassis or controller. If necessary contact support.
It also then Halts, it takes about 1min 20s.
I don't suppose there is much I can do other than report to Reseller, escalate to Support....
I'm not sure if this is the method of which it was handled, because it should have been delivered by Lupprians, but was delivered by TNT which ignored the packaging which stated MUST SHIP ON A PALLET DO NOT REMOVE, and removed the pallet everything was on, because the delivery man, said it was too heavy for him to handle, so it was stripped off the pallet. On delivery we are not allowed to carry deliveries off the lorries, due to health and safety, and he driver wanted a hand, I went off to make enquires what I should do, and found it all dumped outside in the rain!
Anyway.... back to the issue, anything I can test, prove, provide additional info to support, or just ping it back to them!
A case was already open with NetApp about the way it was delivered, and damage to boxes, by TNT, not sure if this is the cause of the hardware error! So this has now been tagged on by the reseller.....
I've never seen this rror ebefore...
Regards
Andy