On 3 May 2000, at 18:29, owner-toasters@mathworks.com wrote:
Unfortunately, this only works if we get the autosupport in the first place. Apparently there are a number of customers who think we don't want to be bothered. We do! If your filer or NetCache doesn't list 'autosupport@netapp.com' in the 'autosupport.to' option, please add it if your policies allow this.
I'm a new netapp customer (less than a year). I've found autosupport a little frustrating. For myself, the problem is the lack of feedback. I set up autosupport to send messages to several internal addresses and NetApp. I get the email just fine, but I have no way of knowing if NetApp got the email. I'd use the "options autosupport.doit just testing" command to send a test. I'd get the email, but I had no way to know if NetApp got the email. I almost called support to ask if anyone could tell me whether they got the emails!
I'd like to see several things:
1) an auto reply message sent back from NetApp acknowledging that they got the autosupport email. 2) If you run it through some tool for analysis, I'd like to have the output emailed back to me.
Here's another example.
Since upgrading DataOntap, the autosupport email says that my gigabit ethernet cards are in the wrong slots. These cards are in the slots that the factory put them in. NetApp support has said nothing and the filers are working fine - so I've done nothing.
Am I wrong?
Rick