Raymond Brennan wrote:
This does not tie in with my experience at all. ... Anyone else feel like this ?
-----Original Message----- From: Daisy Nguyen Davis [mailto:btd@research.bell-labs.com]
I DO NOT recommend Budtool! I have been using Budtool in the last 4 years. From the beginning, the support was wonderful even though the product was just so so. But since Budtool splits into 2 companies: budtool and Intelliguard, I have had many bad experiences with both product and support from Intelliguard. Many of their experience tech supports are gone. The new ones are nasty and inexperience. In my opinion, the product is not worth the headache.
Yes, I do! I should, perhaps, first point out that Daisy and I are co-workers (she supports a toaster, I support two, and others in our group support even more). I have to echo her sentiments. I think Intelliguard's support is atrocious. Their attitude stinks, and their experience seems to be nil. They don't make an effort to understand my setup, and consequently waste my time asking me to do things that make no sense in my environment. They repeatedly ask me for info that I've already given them, as they either lose it or don't communicate among themselves when working on my calls. It got so bad that I refuse to even deal with the person assigned to handle calls from our company. I insisted that they provide me with someone who had a better attitude and who would work with me, and now I have someone who always sounds half asleep and seems even more clueless.
As for their product, when it works, it's great and makes my life incredibly easier. When it breaks though, it's always a nightmare (I'm speaking specifically about NDMP backups of my NetApp - my other systems are always flawlessly backed up). Too many times, I've had to upgrade either my BudTool or my OnTap software to fix some problem and then am left with failing NDMP backups that take days or weeks to fix, with Intelliguard usually claiming that "it's NetApp's fault."
Others obviously seem to have had a better experience than Daisy & I. YMMV. Buyer beware.
-ste