"lwalton" == Linda Walton lwalton@reasoning.com writes:
lwalton> I just found out this afternoon that the HW/SW support lwalton> contract for our filers had expired on 12/31/1999. Hmmm, I lwalton> assumed that someone would have contacted us before it lwalton> expired instead of finding out while trying to download OS on lwalton> the now.netapp website.
Another caveat, if anyone should happen to require a new chassis (if say, a power lead decides to commit suicide for no apparent reason).. don't expect to have it fast. They're not stocked in warehouses and have to be put together and tested [at Sunnyvale - dunno if or where they do any of that in Europe]. Lead time to get one to the east coast is approx 10 hours [assuming no problems with their courier(s)].
On-site spares a/o CFO would be good things, in this case.
K.