Re: Obnoxious Satisfaction Survey

"Jason D. Kelleher" wrote:

Anyone open a service call with NetApp within the last week?  I
opened two last week.  After closing the first call, I received an
email with the subject "Your Satisfaction with Network Appliance"
that contained a survey to evaluate my satisfaction with the call.
Since I was happy with the outcome I decided to fill out the survey
and sing the proaises of NetApp tech support.  (I can be a real
bastard when I have a problem and need their help and I was hoping
this would somehow make up for that in the cosmic scheme of
things.) That done I deleted the email and went back to pretending
to work.

I find these e-mails annoying too. I got 6 of them this morning. They are sitting in the trash. I dont even bother to open them anymore.

I pointed out to the firm that takes the data that unless i keep a log of all calls i open and close (i don't) i have no idea what call they are referring to. The number doesn;t help me. They need to provide a one line synopsis of what the call was about. They gave me a polite "we'll think about that" reply - but nothing has changed.

I delete them without prejudice. They are a complete waste of time. I hope someone at NetApp takes note. It would be nice to find a way to not have these things constantly mailed to me.

Graham