Re: Anyone have a recommendation for a global 3rd party support vendor?

Thanks.

We've had good success with SMS (http://www.sysmaint.com/). They cover a number of international locations as well. No real ONTAP support, of course...

Ray

On Fri, Mar 04, 2016 at 03:32:05PM -0500, mkopenski@gmail.com wrote:

I believe they are only hardware support , with some basic troubleshooting.

On Mar 4, 2016 11:55 AM, "Ray Van Dolson" rvandolson@esri.com wrote:

Brad, have you taken advantage of their software-side support for
ONTAP?  Hard to tell if it's basic or they have some pretty in-depth
knowledge...

On Thu, Mar 03, 2016 at 09:25:35AM -0500, Brad Thompson wrote:
> Park Place Technologies is one that I would recommend.
>
> http://www.parkplacetechnologies.com/
>
>
>
> On Thu, Mar 3, 2016 at 9:19 AM, Ilderton, James <James.Ilderton@arris.com
>
> wrote:
>
>
>     We’ve got FAS systems across the globe, some of which are already EOL
/EOS.
>     Even the ones that are not, after year 3 NetApp SupportEdge gets
crazy
>     expensive.  We have used 1 vendor, but I’d like to hear if anyone
else has
>     a good experience with one we could work with also.  Thank you.
>