Hi all, Stephen is correct, Netapp did change it! However if you get you supplier to talk to Netapp they should be able to request a PRV from Netapp to renew the maintenance (Should is up to Netapp to approve - so may or may not happen).
Thank you,
Michael A Schipp M.I.S Network Administrator ASI SOLUTIONS 8 Lord Street Botany NSW 2019
-----Original Message----- From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com] On Behalf Of Stephen C Woods Sent: Wednesday, 28 June 2006 5:17 AM To: Chris Thompson Cc: toasters@mathworks.com Subject: Re: Problem renewing maintenance
Yes they have. We got nailed whwn we renewed our support last November. OUCH! <scw>
On Tue, Jun 27, 2006 at 06:46:21PM +0100, Chris Thompson wrote:
We're having a problem renewing maintenance cover on our F810. I wonder whether anyone else has had a similar experience.
It's being done through a secondary supplier who had better remain nameless for the moment (just in case it's their fault rather than NetApp's...). We originally brought 3 years of cover:
"Next Business Day Parts Delivery" for failed disks (which has worked fine, incidentally); "4 hours onsite service" for the base unit and disk shelf.Now we are being told that we can't have such a combination: it has to be all NBD Parts or all 4hrs Onsite. This doesn't make any sense to us. Disk failures are non-critical, and only the ... (ahem) very differently abled ... need someone to come and swap a disk for them! OTOH, base unit & shelf failures would be critical for us.
Please tell me that NetApp haven't _really_ made it this difficult to buy the obviously appropriate combination of cover!
-- Chris Thompson Email: cet1@cam.ac.uk