On Wed, 13 Sep 2000, La Londe, Renee wrote:
Question: Would you be interested in just seeing the *last* action that was completed before the case was closed or the whole case action history?
To be explicit, I would love to see what has changed in *this* update of the call, and only what has changed. I get these updates as the case progresses, oftentimes quite a few of them before the case reaches its terminal status. I just want to see what has *changed*. As you say, these case histories can get quite long.
But, too much is better than none, since we can read the latest time stamp and ignore the rest. Maybe that can be a short-term solution, until the more sophisticated "change only" request might be implemented.
Thanks for listening, considering, and responding.
Until next time...
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