Tony,
Thanks for the info. Are you saying that even if we could verify our Compaq ST15150W to be 100% compatible with the Seagate, and we added it to /etc/qual_devices, the filer would still not recognize the hard drive, since /etc/qual_devices is for reference only?
My sales rep just called to tell me that NetApp doesn't sell the ST15150W anymore. I'm finding refurbished ST15150W's on the 'net, but that's what these were, we only found out about the Compaq branding after putting them in the filer. I believe we have the programming capability here to write a quick low-level SCSI query utility to figure out the low-level parameters upon which NetApp depends. IF you could tell us what those are, and IF the filer would recognize additions to /etc/qual_devices, then I think we can engineer our own solution.
How can you help us?
Edward Henigin CTO, Texas.Net
-- On Mon, Jan 17, 2000 at 07:49:59AM -0800, Aiello, Tony said:
Ed,
Only devices tested and qualified by NetApp are allowed in the filers. There's no allowance made for "like" drives. Conditions may arrise by using these other disks. There may be mode page settings that are hidden within the vendor specific model, format changes, etc. that could cause problems in device management or reliability.
As for editing /etc/qual_devices... Changes will invalidate the file. We supply this file directly from NetApp as a reference, and to allow for second source disks without having to release new software. It is not supplied as a vehicle to alter the matrix of supported devices.
Tony
mailto:taiello@netapp.com Ph:(408)822-6515