I, too, have had more than one occasion (well, ok, two occasions) where I shipped the part back to Netapp, but the middle-man company continued to call and bug me about it -- even with me insisting they call Netapp and confirm the drives were back. Just because it was not in the SonicAir(?) computer they assumed I was lieing or something. I myself had called Netapp and confirmed that they were back. I think the fact that I drove over to Netapp both times and dropped off the drives confused them.
Justin Acklin
Jim Harm wrote:
Has anyone else gotten just a little bit miffed at the frequency, speed, and pointlessness of the calls about NetApp RMAs?
I get called in less than a week. shipped on 1-31, received on 2-1, reminder(actually more of a where is it, ya dead beat?) call on 2-2!, it is scheduled to be installed today and I don't want the broken box in office; it gets shipped when I have time.
sometimes I'll get a call with a list of RMAs from the last 6 months and they expect me to respond with the whereabouts of every RMA when the fact is they have all been shipped back to NetApp.
I have to schedule work to replace parts and it takes sometimes a week or more(usually less) and I don't want to have to deal with some extra middle man company to try to justify what I am doing with the RMA. And I feel guilty if I shine them on.
}}}===============>> LLNL James E. Harm (Jim); jharm@llnl.gov (925) 422-4018 Page: 423-7705x57152