Hi there, Did you get a resolution to your problem? Looks like we got hit by the same bug. One of our filer (running 7.0.2) suddenly stopped working. Its partner works fine. One thing I noticed is this: On the filer where it stopped working: options autosupport.doit autosupport.doit WEEKLY_LOG
On other filers where it works: options autosupport.doit autosupport.doit DONT
Even if I change it to DONT, it doesn't seem to stick. Anyways I too have opened a case with Support to see what they advise.
-G
On 2/27/07, Leeds, Daniel dleeds@edmunds.com wrote:
fyi,
netapp support is advising us to perform a software install of the same release but without doing a download or reboot. ill post back the results once i get clearance to muck with a production filer :)
-- Daniel Leeds Senior Systems Administrator Edmunds.com
-----Original Message----- From: owner-toasters@mathworks.com on behalf of Leeds, Daniel Sent: Tue 2/27/2007 6:32 AM To: Kießl Walter; Oliver Bassett; toasters@mathworks.com Subject: RE: autosupport stops functioning
it sounds like we have the same problem and i too cannot reboot this filer because it houses at least 8 production oracle databases :(
-- Daniel Leeds Senior Systems Administrator Edmunds.com
-----Original Message----- From: Kießl Walter [mailto:kiessl@heidenhain.de] Sent: Mon 2/26/2007 11:45 PM To: Leeds, Daniel; Oliver Bassett; toasters@mathworks.com Subject: AW: autosupport stops functioning
Hi Daniel,
I have the same problem with DOT 7.2.1. To me it seems that the autosupport process has gone stuck. NetApp has no idea what the cause could be. They asked me to reboot the filer, but as it is a productional database storage provider I'm not able to boot it yet.
Have you tried to boot the filer? Anything changed after rebooting?
Regards Walter
Von: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com] Im Auftrag von Leeds, Daniel Gesendet: Dienstag, 27. Februar 2007 05:41 An: Oliver Bassett; toasters@mathworks.com Betreff: RE: autosupport stops functioning
we are actually past 7.1.x on this filer
-- Daniel Leeds Senior Systems Administrator Edmunds.com
-----Original Message----- From: Oliver Bassett [mailto:Oliver.Bassett@infinity.co.nz] Sent: Mon 2/26/2007 7:36 PM To: Leeds, Daniel; toasters@mathworks.com Subject: RE: autosupport stops functioning
Did this start happening after an upgrade to ONTAP 7.0.5?
They added throttling functionality to the autosupport options.
Thanks
Oliver Bassett Senior Systems Engineer
Infinity Solutions Ltd P O Box 3323, Auckland Ph: +64 9 921 8123, Mob: +64 21 574 994 Fax: +64 9 309 4142 www.infinitysolutions.co.nz http://www.infinitysolutions.co.nz
From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com] On Behalf Of Leeds, Daniel Sent: Tuesday, 27 February 2007 3:37 p.m. To: toasters@mathworks.com Subject: autosupport stops functioning
anyone else have this happen?
suddenly one of our filers stops generating autosupport messages. both autosupport.enable and autosupport.support.enable are on. if i generate a test email with the autosupport.doit option nothing happens. not even a failed message, the console just sits there as if i never generated one.
needless to say neither netapp or our email server gets anything from this filer and nothing hits the console about generating any autosupport emails.
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