What ONTAP code is being used....exactly?
--tmac
On Wed, Feb 1, 2017 at 9:30 AM, Rhodes, Richard L. < rrhodes@firstenergycorp.com> wrote:
We just had a disk failure on a nSeries box. No big deal. Usually when a problem come up, autosuport gets sent, and IBM nSeries support shoots us an email back within minutes to work on the problem. This time I had nothing from them for hours. So I ran a manual autosupport and opened a case. IBM responded almost immediately. He said they had my manually sent autosupport but said it was corrupt and unusable. Hmmmmmmm
We use HTTPS for autosupport since SMTP failed due to attachments being too big for our email setup.
He asked me to change to SMTP and run autosupport again, which I did, and he got it and it was good. Interesting, the attachments must have made it through.
Now, the fun . . .
He said they hadn't received a autosupport since 12/19/2016. It's a known problem within IBM and they haven't been able to fix. My impression is that anyone using HTTPS autosupport is affected. He thinks changing to HTTP will fix it if we don't want SMTP. I have to open another case to get more info.
So, autosupports haven't been working for over a month, the problem is within IBM, and nothing was said!!!!
Can I say that we are just a little upset?
Rick
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