Out of curiosity, what type of turn-around time do all of these 3rd party vendors offer?
Glenn
-----Original Message----- From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com] On Behalf Of Chris Shenton Sent: Wednesday, January 10, 2007 12:38 PM To: Coder, James (STP) Cc: Toaster Admins Subject: Re: Netapp support
On Jan 10, 2007, at 09:56, Coder, James (STP) wrote:
Looking at other options other than netapp for hardware / software support - was wondering who others on the list are using - both stateside and outside the US (OUS). Netapp seems a little too rigid in their pricing / support structure.
I've had good experience with ZeroWait.com back in the dot-com days and for a system here we built out. They know their products and are responsive, both on purchasing and parts/support. For systems, their quotes were significantly lower than NetApp's and their advice was right-on -- no sleazy overselling. Hooked us up with a spare head onsite for less than a kit o' parts, which will make swapping out a lot faster in the event of a serious failure. Nice folks to work with.